Dispute Resolution Ombudsman Limited

This is a member’s scheme. Their members are required to engage in the ADR process. For consumers there is no fee for the ADR process. For a list of our members please click here.

Contact details

Address

Premier House
1st Floor
1-5 Argyle Way
Stevenage
Hertfordshire
SG1 2AD

 

Contact information

Email address: [email protected]
Website: http://www.disputeresolutionombudsman.org
Phone: 0333 241 3209

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Food - Fruit and vegetables

• Food - Meat

• Food - Bread and Cereals

• Food - Health food and nutrients

• Food - Other

• Non-alcoholic beverages

• Alcoholic beverages

• Tobacco

• Clothing (including tailor-made goods) and footwear

• House maintenance and improvement goods

• Furnishings

• Large domestic household appliances (including vacuum cleaners and microwaves)

• Small domestic household appliances (including coffee machines and food- processing appliances)

• Electronic goods (non-ICT/recreational)

• Information and communication technology (ICT) goods

• Leisure goods (sports equipment, musical instruments, etc)

• New cars

• Second-hand cars

• Other personal transport

• Spares and accessories for vehicles and other means of personal transport

• Fuels and lubricants for vehicles and other means of personal transport

• Books, magazines, newspapers, stationery (excluding postal delivery)

• Pets and pet goods

• Electrical appliances for personal care

• Cosmetics and toiletries for personal care

• Jewellery, silverware, clocks, watches and accessories

• Baby and child care articles

• Cleaning and maintenance products, articles for cleaning and non-durable household articles

• Other

• Language, driving instruction and private courses
• other
• Water
• Other energy sources
• Financial services - other
• General Consumer Services
• Real Estate Services
• Construction of new houses

• House maintenance and improvement services

• House removal and storage
• Personal care services

• House cleaning services

• Cleaning, repair and hiring of clothing and footwear

• Support, research and intermediary serices
• Maintenance and repair of vehicles and other transport
• Legal services and Accountancy
• Funeral services
• Child Care
• Pet services
• Other
• Prescribed mediaction
• Health services

• Leisure Services

• Hotels and other holiday accommodation

• Package travel
• Travel agency services
• Timeshare and similar
• Restaurants and bars
• Cultural and entertainment services

• Other leisure services

• Other

• Other (Includes both goods and services)

• Postal services and couriers
• Television services
• Other communication services
• Transport Services
• Tram, bus, metro and underground
• Railways
• Airlines
• Taxi
• Sea, river, other water transport
• Transport infrastructure Services
• Rental services
• other

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• Fees have to be paid by the trader

• Variable fee

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 90 days

Conduct of the procedure

• The procedure is done: in writing, orally

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is binding upon agreement by one or both parties

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

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