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Independent Appeals Service

Independent Appeals Service

This process is free to consumers. It provides an independent review on parking charges issued by private companies. To find out if your parking operator is a member click here

Contact details


PO Box 662
SK10 9NR
United Kingdom

Contact information

Email address: [email protected]
Website: http://www.theias.org
Phone: 01565655467

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • General Consumer Services
  • Other


The entity is competent for disputes against traders established in

  • United Kingdom



  • Fees have to be paid by the consumer

  • Fixed fee

  • Fees have to be paid by the trader

  • Variable fee

  • The Independent Appeals Service offers two types of appeal, The Standard and Non-Standard Appeals procedures.

  • The Standard Appeals Procedure is available to consumers if they appeal within 21 days of the exhausting the Trader's internal appeals process and is free of charge to consumers.  The Non-Standard Appeals Process is available in all other cases for which there is a £15 fixed charge to the consumer.  This is inclusive of VAT.

  • The Fee that the trader pays varies depending upon the result of the ADR.  Where they are successful the fee is £15, where they are unsuccessful the fee is £25.  These fees are exclusive of VAT.



The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 10 day(s)

Conduct of the procedure

  • The procedure is done: in writing

  •  The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • This entity might reach more than one type of outcome. It might be binding on consumers and traders, or non-binding

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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