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ADR Approved Bodies (B2B)

Independent Football Ombudsman

Independent Football Ombudsman

The IFO deals with complaints from supporters as customers.  These include the availability, price and refunds of match tickets. Merchandise, service failures and fines or penalties imposed on supporters of clubs. This is a free service for the consumer.

Contact details


Premier House 1 - 5 Argyle Way Stevenage Hertfordshire SG1 2AD

Contact information

Email address: [email protected]
Website: http://www.theifo.co.uk
Phone: 0330 165 4223

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Leisure Services
  • Services related to sports and hobbies
  • Cultural and entertainment services


The entity is competent for disputes against traders established in

  • United Kingdom



  • No fees have to be paid by the consumer
  • No fees have to be paid by the trader


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 60 days

Conduct of the procedure

  • The procedure is done: in writing , orally
  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is non-binding

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court


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1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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