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National Casino Forum (Independent Panel for Casino Arbitration)

National Casino Forum (Independent Panel for Casino Arbitration)

IPCA provides information on Alternative Dispute Resolution (ADR) for the UK land based casino and bingo industry. Please click here to find a list of the companies registered with us.

Contact details


235 – 237 Vauxhall Bridge Road

United Kingdom

Contact information

Email address: [email protected]
Phone: 0207 932 0751

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Leisure 
  • Gambling, Lotteries


The entity is competent for disputes against traders established in

  • United Kingdom



  • No fees have to be paid by the consumer
  • Fixed fee payable by the trader


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 28 days

Conduct of the procedure

  • The procedure is done: in writing , orally
  • The entity requires the physical presence of the parties and/or their representative in some cases

Outcome of the procedure

  • The procedure is binding on traders

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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