Office of the Independent Adjudicator for Higher Education - OIAHE

Accept complaints from students and former students. A member’s scheme, their members must engage in the ADR process. To find a list of our members please click here.

 

Contact details

Address

Second floor
Abbey Wharf
57-75 Kings Road
Reading
RG13AB
United Kingdom

Contact information

Email address: [email protected]
Website: https://www.oiahe.org.uk/about-us/our-scheme/alternative-dispute-resolution-adr/
Phone: 01189599813

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Education

• Other

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• Fees have to be paid by the trader

• Variable fee

  Members of the OIA Scheme are required to pay a core subscription fee based on student numbers and may be subject to a 'case related element'. Further details of this can be found here https://www.oiahe.org.uk/about-us/our-scheme/our-subscriptions/
  

Language(s)

The entity is handling the procedure in the following languages:

• English
• Welsh

Average length of the procedure (in days or months)

Conduct of the procedure

• The procedure is done: in writing, orally

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

• The consumer has not submitted the complaint to the dispute resolution body within the required time limit

• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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