Login / RegisterOffice of the Independent Adjudicator for Higher Education - OIAHE
Accept complaints from students and former students. A member’s scheme, their members must engage in the ADR process. To find a list of our members please click here.
Contact details
Address
Second floor
Abbey Wharf
57-75 Kings Road
Reading
RG13AB
United Kingdom
Contact information
Email address: [email protected]
Website: https://www.oiahe.org.uk/about-us/our-scheme/alternative-dispute-resolution-adr/
Phone: 01189599813
Type or sector of disputes
The entity is competent for disputes in the following sectors
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Education
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Other
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
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Fees have to be paid by the trader
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Variable fee
Members of the OIA Scheme are required to pay a core subscription fee based on student numbers and may be subject to a 'case related element'. Further details of this can be found here https://www.oiahe.org.uk/about-us/our-scheme/our-subscriptions/
Language(s)
The entity is handling the procedure in the following languages:
- English
- Welsh
Average length of the procedure (in days or months)
Conduct of the procedure
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The procedure is done: in writing, orally
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is non-binding
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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The consumer has not submitted the complaint to the dispute resolution body within the required time limit
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Dealing with the dispute will seriously affect the functioning of the dispute resolution body
