Ombudsman Services

We resolve all kinds of disputes with Domestic and General service and maintenance plans including;

• Billing.
• Customer service.
• Installations / delays.
• Switching suppliers.
• Loss of service.
• Sales.

 

 

Contact details

Address

Ombudsman Services: Consumer, PO Box 1623, Warrington, WA4 9RE

Contact information

Email address: complaints2@consumer-ombudsman.org
Website: : https://www.ombudsman-services.org/sectors/domestic-and-general
Phone: 0333 300 1620 (between 9am – 5pm, Monday to Friday)

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Domestic and General service and maintenance plans

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The entity is competent for disputes against traders established in

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Nord-Vest
• Centru
• Nord-Est
• Sud-Est
• Sud - Muntenia
• Bucureşti - Ilfov
• Sud-Vest Oltenia
• Vest
• Slovakia
• Slovenia
• Spain
• Sweden
• United Kingdom

 

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Procedure

Fees

• No fees have to be paid by the consumer

•  Fees have to be paid by the trader

Language(s)

The entity is handling the procedure in the following languages:

• English

• Welsh

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Average length of the procedure (in days or months)

• The procedure has an average length of 46 days

Conduct of the procedure

• The procedure is done: in writing, orally

•  The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is binding upon agreement by one or both parties

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

•  The dispute is frivolous or vexatious

•  The complaint is being or has previously been considered by another dispute resolution body or by a court

•  The consumer has not submitted the complaint to the dispute resolution body within the required time limit

•  Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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