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ADR Approved Bodies

Ombudsman Services

Ombudsman Services

We resolve all kinds of disputes with Domestic and General service and maintenance plans including;

  • Billing.
  • Customer service.
  • Installations / delays.
  • Switching suppliers.
  • Loss of service.
  • Sales.

 

 

Contact details

Address

Ombudsman Services: Consumer, PO Box 1623, Warrington, WA4 9RE

Contact information

Email address: complaints2@consumer-ombudsman.org
Website: : https://www.ombudsman-services.org/sectors/domestic-and-general
Phone: 0333 300 1620 (between 9am – 5pm, Monday to Friday)


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Domestic and General service and maintenance plans
  •  

The entity is competent for disputes against traders established in

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Nord-Vest
  • Centru
  • Nord-Est
  • Sud-Est
  • Sud - Muntenia
  • Bucureşti - Ilfov
  • Sud-Vest Oltenia
  • Vest
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom

 


Procedure

Fees

  • No fees have to be paid by the consumer

  •  Fees have to be paid by the trader

Language(s)

The entity is handling the procedure in the following languages:

  • English

  • Welsh

  •  

Average length of the procedure (in days or months)

  • The procedure has an average length of 46 days

Conduct of the procedure

  • The procedure is done: in writing, orally

  •  The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is binding upon agreement by one or both parties

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  •  The dispute is frivolous or vexatious

  •  The complaint is being or has previously been considered by another dispute resolution body or by a court

  •  The consumer has not submitted the complaint to the dispute resolution body within the required time limit

  •  Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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