Optical Consumer Complaints Service - OCCS

A service for consumers wishing to resolve issues within the optical care profession who have exhausted the trader’s internal complaint system. This is a free service to consumers.

Contact details

Address

6 Market Square
Bishop’s Stortford
CM23 3UZ
United Kingdom

Contact information

Email address: [email protected]
Website: http://www.opticalcomplaints.co.uk
Phone: 0344 800 5071

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Health

• Medical devices and other physical aids used by patients

• Health services

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• No fees have to be paid by the trader

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 45 days

Conduct of the procedure

• The procedure is done: in writing, orally

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

• The consumer has not submitted the complaint to the dispute resolution body within the required time limit

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