QASSS Ltd

Contact details

Address

Picadilly Place

Manchester

M1 3BN

Contact information

Tel: 0161 676 0919

E-Mail: [email protected]

Web: https://qasss.co.uk/alternative-dispute-resolution/

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• House maintenance and improvement goods
• Other energy sources
• House maintenance and improvement services

The entity is competent for disputes initiated by

• Consumers

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fee to the consumer

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• 5 days

Conduct of the procedure

• Orally and in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

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