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ADR Approved Bodies (B2B)



Contact details


Picadilly Place


M1 3BN

Contact information

Tel: 0161 676 0919

E-Mail: [email protected]

Web: https://qasss.co.uk/alternative-dispute-resolution/

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • House maintenance and improvement goods
  • Other energy sources
  • House maintenance and improvement services

The entity is competent for disputes initiated by

  • Consumers

The entity is competent for disputes against traders established in

  • United Kingdom



  • No fee to the consumer


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • 5 days

Conduct of the procedure

  • Orally and in writing

Outcome of the procedure

  • Non-binding

Grounds for refusal

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court


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1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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