Renewable Energy Consumer Code - RECC

RECC are a member’s scheme, and their members must adhere to the code of conduct, which includes engaging in the ADR process. There is no fee for consumers for ADR. Click here to find a list of members.

Contact details

Address

Brettenham House

2-19 Lancaster House

London

WC2E 7EN
United Kingdom

Contact information

Email address: [email protected]
Website: https://www.recc.org.uk/
Phone: 0207 981 0850

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Consumer Goods

• House maintenance and improvement goods

• Energy and Water

• Other energy sources

• General Consumer Services

• House maintenance and improvement services

The entity is competent for disputes initiated by

• Consumers against traders (C2B)

The entity is competent for disputes against traders established in

• Ireland

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• Fees have to be paid by the trader

• Fixed fee

• There is no charge for traders to use the mediation service for the first four consumer disputes are handled within a 12-month period.

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 90 days

Conduct of the procedure

• The procedure is done: in writing, orally

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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