Renewable Energy Consumer Code - RECC
RECC are a member’s scheme, and their members must adhere to the code of conduct, which includes engaging in the ADR process. There is no fee for consumers for ADR. Click here to find a list of members.
Contact details
Address
Brettenham House
2-19 Lancaster House
London
WC2E 7EN
United Kingdom
Contact information
Email address: [email protected]
Website: https://www.recc.org.uk/
Phone: 0207 981 0850
Type or sector of disputes
The entity is competent for disputes in the following sectors
-
Consumer Goods
-
House maintenance and improvement goods
-
Energy and Water
-
Other energy sources
-
General Consumer Services
-
House maintenance and improvement services
The entity is competent for disputes initiated by
- Consumers against traders (C2B)
The entity is competent for disputes against traders established in
-
Ireland
-
United Kingdom
Procedure
Fees
-
No fees have to be paid by the consumer
-
Fees have to be paid by the trader
-
Fixed fee
-
There is no charge for traders to use the mediation service for the first four consumer disputes are handled within a 12-month period.
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
-
The procedure has an average length of 90 days
Conduct of the procedure
-
The procedure is done: in writing, orally
-
The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is non-binding
Grounds for refusal
-
The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
-
The dispute is frivolous or vexatious
-
The complaint is being or has previously been considered by another dispute resolution body or by a court
-
Dealing with the dispute will seriously affect the functioning of the dispute resolution body