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ADR Approved Bodies (B2B)

Utilities ADR

Utilities ADR

Utilities ADR (a trading name of Consumer Dispute Resolution Limited (CDRL) is an independent organisation and an authorised ADR provider. It provides consumers with independent redress of complaints relating to consumers rights when they use the services of a utilities provider in the unregulated sector. This service is free for consumers.

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Contact details


12 Walker Avenue,
Stratford Office Village
Wolverton Mill

Milton Keynes
MK12 5TW

Contact information

Website: www.utilitiesadr.co.uk
E Mail: [email protected]
Tel: 0203 5408063

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Utilities in the unregulated sector.


The entity is competent for disputes against traders established in

  • United Kingdom



  • No fees have to be paid by the consumer


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • the average length of the procedure is 60 days

Conduct of the procedure

  • The procedure is done: in writing
  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is binding on consumers and traders

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilateral
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body


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