Login / Register/ Consumer Helpline 0808 223 1133

Frequently asked questions


What is the introduce a friend scheme?

A chance for existing members to benefit from introducing a new member. Categories eligible for the scheme are Full/Associate/and Affiliate. Introduce a new member for one of these categories and receive a £15.00 Love2Shop High Street voucher, which can be used at numerous outlets. Application forms and flyer must be sent at the same time. Not applicable to Student membership applications.

Members can also introduce businesses to the Corporate Affiliate category. The same voucher is available, up to a maximum of £75.00 (Dependent on the size of the company). This can be claimed by the member or passed directly on to the member's Branch coffers. 

Can I pay by direct debit?

Yes. This is the most convenient method of paying your fees. We offer annual, quarterly, or monthly direct debit options, all at 0% APR Representative. Depending upon the timing of your application and the payment option you choose you may be required to pay a larger first instalment, dependent on the timing of the receipt of your mandate. Please note we can not accept faxed or electronic returned forms, postal returns only. We can also take payment over the phone via debit/credit card. CTSI is now also able to accept American Express. You can also pay by bank transfer, using the information on your invoice, or by contacting accounts on 01268 886 691 for further information. Please use your six digit membership number to help us identify your payment if paying via electronic transfer. 

 

PLEASE NOTE THAT ALL PAYMENT OPTIONS ARE CURRENTLY SUSPENDED DURING THE CORONA VIRUS PANDEMIC LOCK-DOWN. CTSI WILL OFFER THESE SERVICES ONCE NORMAL WORKING CONDITIONS ARE RESUMED. 

THIS SUSPENSION DOES NOT APPLY TO ANY MEMBER WITH AN EXISTING MANDATE, THESE WILL CONTINUE TO BE PROCESSED NORMALLY.

SHOULD YOU WISH TO PAY YOUR FEES DIRECTLY, PLEASE PAY VIA BACS USING THE CTSI BANK DETAILS FOUND ON YOUR INVOICE, AND YOUR MEMBER NUMBER TO IDENTIFY THE PAYMENT. THANK YOU FOR YOUR UNDERSTANDING IN THIS MATTER. 

Do I receive any discounts?

Yes. Once you receive your renewal notification, if payment is received before 28 February 2020 or you agree to pay by direct debit by 28 February 2020 the discount shown on the renewal notice will be applied. Payments after these dates are not eligible for discount. New memberships are charged on a pro-rata basis, and no further discounts are applied to this fee.

How do I apply for tax relief?

You can get tax relief for professional fees and subscriptions including Chartered Trading Standards Practitioner registration. For full definitions please follow the link: Tax relief definitions. Complete the form that is included with your membership renewal notice, or download from the CTSI website, and return this to your local tax office. For previous amounts paid, email or post your request to Member Services at CTSI, or membership@tsi.org.uk. CTSI will supply your payment records for up to a maximum of four years. If you have not been a member for this length of time CTSI will only supply you with the relevant amount of data we hold.

Use this information to complete the tax relief form and return it to your local tax office. Do not return the form to CTSI. Please note that we are unable to supply information about your tax office.

What happens if I was previously a member and wish to rejoin?

We look to encourage members back to the Institute. The circumstances involved in your leaving will be considered, and you may be required to pay any previously outstanding membership fees, as laid out in the Institute Regulations. Please contact membership@tsi.org.uk to start the re-reinstatement of your membership

What happens if I retire and wish to retain my membership?

Retired membership is open to members who hold either Full or Associate membership. The member retains all the rights and privileges of their previous category at a reduced rate (currently £42.00 for 2020).

The definition for this category is: The Executive Board prescribe the condition for acceptance into Retired membership shall be retirement from all paid employment, unless undertaking 16 hours or less per week of paid employment, in a field unrelated to trading standards.



Follow us on twitter @ctsi_uk

© 2020 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879


Website by: