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Approval and accreditation

ADR approval

Interested in becoming an approved ADR body?

Since October 2015 traders, who enter into an unresolved dispute with a consumer, have been required to give the consumer the details of an appropriate alternative dispute resolution (ADR) body and to indicate whether they are willing to use them or not.

CTSI now operates as the competent authority auditing and approving ADR bodies against the requirements of the relevant legislation, The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and the Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015.

CTSI handles applications from bodies operating in all non-regulated sectors.

Bodies seeking approval, to operate in regulated sectors, will have to make an application to a different UK competent authorities. In the UK these are as follows:

  • The Financial Conduct Authority (In relation to the Financial Ombudsman Service in particular) 
  • Legal Services Board (In relation to the Office for legal Complaints in particular) 
  • Civil Aviation Authority
  • Gambling Commission
  • Gas and Electricity Markets Authority
  • Office of Communications 
  • Powys County Council, as the lead enforcement authority for the purposes of the Estate Agents Act 1979

If you have any questions relating to submitting an application to become an approved ADR body please email adrenquiries@tsi.org.uk 

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