LoginTrusted Payments
A safer way to pay for home improvements
Home improvement projects should be exciting, not stressful. Trusted Payments gives homeowners and tradespeople the confidence to succeed, with the tools and support needed to deliver better outcomes every time.
The Trusted Payments app helps you and your trader agree the work, manage payments and keep a record of progress in one place.
How Trusted Payments works:
- Pay as the work progresses
Payments are made at agreed stages, rather than paying the full amount at the start. - Raise a concern before payment is released
There is a 24-hour pause before each payment is released, giving you time to raise a concern. - Keep a clear record
The work agreed, project stages, payments and progress are recorded in the app. - Get independent help with a dispute
If you cannot resolve a problem directly with the trader, you may be able to use the independent Dispute Resolution Ombudsman. - Get warranty cover
Warranty cover may be available if the trader commits fraud, goes out of business or leaves the work unfinished.
Visit the Trusted Payments Website - Visit the Trusted Payments website to check current prices, eligibility requirements, warranty cover and exclusions directly.
CTSI supports Trusted Payments as part of a partnership arrangement. CTSI does not approve individual traders or guarantee the outcome of any project.
