Login IconLogin / Register/ Consumer Helpline delivered by Citizens Advice 0808 223 1133

ADR Approved Bodies

AA Cars

AA Cars


Contact details


The Millers House

Roydon Road

Stanstead Abbotts


SG12 8HN

Contact information
Tel: 01920 877750

E-Mail: complaints@theaacars.com

Web: https://www.theaa.com/cars/site/complaints

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Car Sector

The entity is competent for disputes initiated by

  • Consumers

The entity is competent for disputes against traders established in

  • UK



  • Free to consumer


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • 2 months

Conduct of the procedure

  • Writing


Grounds for refusal

  • The customer has not first attempted to resolve the complaint directly with the trader
  • The dispute is currently being, or has been in the past, considered by another ADR scheme or court
  • The AA dont have an active relationship with the trader


© 2023 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: