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ADR Approved Bodies

ADR Group

ADR Group

ADR Group is an independent Alternative Dispute Resolution (ADR) company, providing ADR services to consumers.


 ADR Group only accept applications from consumers with disputes against traders that are registered with the ADR Group.  A full list of registered traders is available here


Contact details


160 Fleet Street
London, EC4A2DQ
United Kingdom

Contact information

Email address: casemanagement@adrgroup.co.uk
Website: http://www.adrgroup.co.uk
Phone: 020 3600 5050

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Food - Fruit and vegetables

  • Food - Meat

  • Food - Bread and Cereals

  • Food - Health food and nutrients

  • Food - Other

  • Non-alcoholic beverages

  • Alcoholic beverages

  • Tobacco

  • Clothing (including tailor-made goods) and footwear

  • House maintenance and improvement goods

  • Furnishings

  • Large domestic household appliances (including vacuum cleaners and microwaves)

  • Small domestic household appliances (including coffee machines and food- processing appliances)

  • Electronic goods (non-ICT/recreational)


    Information and communication technology (ICT) goods

  • Leisure goods (sports equipment, musical instruments, etc)

  • New cars

  • Second-hand cars

  • Other personal transport

  • Spares and accessories for vehicles and other means of personal transport

  • Fuels and lubricants for vehicles and other means of personal transport

  • Books, magazines, newspapers, stationery (excluding postal delivery)

  • Pets and pet goods

  • Electrical appliances for personal care

  • Cosmetics and toiletries for personal care

  • Jewellery, silverware, clocks, watches and accessories

  • Baby and child care articles

  • Cleaning and maintenance products, articles for cleaning and non-durable household articles

  • Other

  • Education

  • Schools

  • Language, driving instruction and other private courses

  • Other

  • General Consumer Services

  • House maintenance and improvement services

  • House removal and storage

  • House cleaning services

  • Personal care services

  • Cleaning, repair and hiring of clothing and footwear

  • Support, research and intermediary services

  • Maintenance and repair of vehicles and other transport

  • Legal services & accountancy

  • Funeral services

  • Child care

  • Pet services

  • Other

  • Health

  • Prescribed medication

  • Over-the-counter medication

  • Medical devices and other physical aids used by patients

  • Health services

  • Retirement homes and home care

  • Other

  • Leisure Services

  • Hotels and other holiday accommodation

  • Package travel

  • Travel agency services

  • Timeshare and similar

  • Restaurants and bars

  • Services related to sports and hobbies

  • Cultural and entertainment services

  • Gambling, lotteries

  • Transport services

  • Tram, bus, metro and underground

  • Railways

  • Taxi

  • Sea, river, other water transport

  • Transport infrastructure services

  • Rental services


The entity is competent for disputes against traders established in

  • United Kingdom

  • France

  • Greece

  • Ireland

  • Italy

  •  Spain



  • No fees have to be paid by the consumer

  • Fees have to be paid by the trader

  • Fees are variable to the trader


The entity is handling the procedure in the following languages:

  • English



  • Greek

  • Italian

  • Spanish

Average length of the procedure (in days or months)

  • The procedure has an average length of 80 day(s)

Conduct of the procedure

  • The procedure is done: in writing, orally

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is binding on consumers and traders

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • The value of the claim is below or above the required threshold

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body


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1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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