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ADR Approved Bodies

Cosmetic Redress Scheme

Cosmetic Redress Scheme

This is a member’s scheme, and their members are required to abide by their code of conduct, which includes engaging in the ADR process once any internal complaints procedures have been exhausted. This is no fee to the consumer for ADR.

Members of their scheme can be found here. 

Contact details


Premiere House, Elstree Way

Borehamwood, WD61JH

United Kingdom

Contact information

Email address: info@cosmeticredress.co.uk
Website: http://www.cosmeticredress.co.uk
Phone: 0345 362 3123

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • General Consumer Services

  • Personal care services

  • Other

  • Health

  • Health services

  • Other

  • Other (Includes both goods and services)

The entity is competent for disputes against traders established in

  • United Kingdom



  • No fees have to be paid by the consumer

  • Fees have to be paid by the trader

  • Variable fee

  • Members of the Cosmetic Redress Scheme will pay either £80.00 plus vat for a recommendation on the complaint or £150.00 plus vat for a full decision. 


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 75 days

Conduct of the procedure

  • The procedure is done: in writing, orally

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is non-binding

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • The value of the claim is below or above the required threshold

  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body


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1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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