eCogra

Offering player protection, fair gaming and responsible conduct amongst the gambling sector.  For a list of approved members please click here.

 

Contact details

Address

2/F Berkeley Square House 
Berkeley Square 
London 
W1J 6BD 
United Kingdom 

Contact information
Website: https://ecogra.org/srs/index.php
E-Mail: info @ecogra.org

Type or sector of disputes

The entity is competent for disputes in the following sectors

• Leisure Services
• Gambling, Lotteries

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer
• Fees have to be paid by the trader (fixed fee)

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 34 days.

Conduct of the procedure

• The procedure is done: in writing

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is binding on the trader

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterall
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit

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