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European Car Rental Conciliation Service (ECRCS)

European Car Rental Conciliation Service (ECRCS)

ECRCS help consumers with unresolved complaints concerning cross border rentals within Europe. This is a free service for consumers. The car rental companies that participate can be found here

Contact details


Badminton Court
Amersham, HP70DD
United Kingdom 

Contact information

Email address: [email protected]
Website: http://www.ecrcs.eu
Phone: 01494434747

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Transport services

  • Rental services

The entity is competent for disputes initiated by

  • Consumers against traders (C2B)

The entity is competent for disputes against traders established in

  • Austria

  • Belgium

  • Bulgaria

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Iceland

  • Ireland

  • Italy

  • Latvia

  • Liechtenstein

  • Lithuania

  • Luxembourg

  • Malta

  • Netherlands

  • Norway

  • Poland

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Spain

  • Sweden

  • United Kingdom



  • No fees have to be paid by the consumer

  • Fees have to be paid by the trader

  • The fee for the trader is a fixed fee of £50 per case


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 18 days

Conduct of the procedure

  • The procedure is done: in writing

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is binding on traders

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

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