European Car Rental Conciliation Service (ECRCS)

ECRCS help consumers with unresolved complaints concerning cross border rentals within Europe. This is a free service for consumers. The car rental companies that participate can be found here

Contact details

Address

Badminton Court
Amersham, HP70DD
United Kingdom 

Contact information

Email address: [email protected]
Website: http://www.ecrcs.eu
Phone: 01494434747

---

Type or sector of disputes

The entity is competent for disputes in the following sectors

• Transport services

• Rental services

The entity is competent for disputes initiated by

• Consumers against traders (C2B)

The entity is competent for disputes against traders established in

• Austria

• Belgium

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hungary

• Iceland

• Ireland

• Italy

• Latvia

• Liechtenstein

• Lithuania

• Luxembourg

• Malta

• Netherlands

• Norway

• Poland

• Portugal

• Romania

• Slovakia

• Slovenia

• Spain

• Sweden

• United Kingdom

---

Procedure

Fees

• No fees have to be paid by the consumer

• Fees have to be paid by the trader

• The fee for the trader is a fixed fee of £50 per case

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 18 days

Conduct of the procedure

• The procedure is done: in writing

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is binding on traders

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

back