Federation of Master Builders

Federation of Master Builders are a member’s scheme, their members are required to abide by their code of conduct, which includes engaging in the ADR process. This process is free for consumers. To find out if a builder is a member click here

Contact details

Address

Viscount Court
245 Leeds Road
Rothwell
Leeds
LS26 0GR
United Kingdom

Contact information

Email address: [email protected]
Website: http://www.fmb.org.uk
Phone: 0113 201 4263

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Consumer Goods

• House maintenance and improvement goods

• General Consumer Services

• Construction of new houses

• House maintenance and improvement services

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees on consumer or trader

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 50 days

Conduct of the procedure

• The procedure is done: in writing, or via telephone.

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is non-binding.

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

• The value of the claim is below or above the required threshold

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