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ADR Approved Bodies

Federation of Master Builders

Federation of Master Builders

Federation of Master Builders are a member’s scheme, their members are required to abide by their code of conduct, which includes engaging in the ADR process. This process is free for consumers. To find out if a builder is a member click here

Contact details


Viscount Court
245 Leeds Road
LS26 0GR
United Kingdom

Contact information

Email address: disputes@fmb.org.uk
Website: http://www.fmb.org.uk
Phone: 0113 201 4263

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Consumer Goods

  • House maintenance and improvement goods

  • General Consumer Services

  • Construction of new houses

  • House maintenance and improvement services


The entity is competent for disputes against traders established in

  • United Kingdom



  • No fees on consumer or trader


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 50 days

Conduct of the procedure

  • The procedure is done: in writing, or via telephone.

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is non-binding.

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • The value of the claim is below or above the required threshold


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