Financial Ombudsman Service Limited

Contact details

Address

Exchange Tower
London, E149SR
United Kingdom

 

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Investments, pensions and securities
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

Language(s)

The entity is handling the procedure in the following languages:

• Bulgarian
• Croatian
• Czech
• Danish
• Dutch
• English
• Estonian
• Finnish
• French
• German
• Greek
• Hungarian
• Icelandic
• Italian
• Latvian
• Lithuanian
• Maltese
• Norwegian
• Polish
• Portuguese
• Romanian
• Slovak
• Slovenian
• Spanish
• Swedish

Average length of the procedure (in days or months)

• The procedure has an average length of 34 days

Conduct of the procedure

• The procedure is done: in writing , orally
• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding

Grounds for refusal

• The dispute is frivolous or vexatious
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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