Login IconLogin / Register/ Consumer Helpline delivered by Citizens Advice 0808 223 1133

ADR Approved Bodies

Financial Ombudsman Service Limited

Financial Ombudsman Service Limited

Contact details



Exchange Tower
London, E149SR
United Kingdom


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Financial Services - Payment account and payment services
  • Financial Services - Credit (excluding mortgage/home loans)
  • Financial Services - Mortgages / Home loans
  • Financial Services - Savings
  • Investments, pensions and securities
  • Non-life Insurance - Home and property
  • Non-life Insurance - Transport
  • Non-life Insurance - Travel
  • Non-life Insurance - Health, accident and other
  • Insurance - Life


The entity is competent for disputes against traders established in

  • United Kingdom



  • No fees have to be paid by the consumer


The entity is handling the procedure in the following languages:

  • Bulgarian
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Finnish
  • French
  • German
  • Greek
  • Hungarian
  • Icelandic
  • Italian
  • Latvian
  • Lithuanian
  • Maltese
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Slovenian
  • Spanish
  • Swedish

Average length of the procedure (in days or months)

  • The procedure has an average length of 34 days

Conduct of the procedure

  • The procedure is done: in writing , orally
  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding

Grounds for refusal

  • The dispute is frivolous or vexatious
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body


© 2023 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: