ADR Approved Bodies

Financial Ombudsman Service Limited
Contact details
Address
Exchange Tower
London, E149SR
United Kingdom
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Financial Services - Payment account and payment services
- Financial Services - Credit (excluding mortgage/home loans)
- Financial Services - Mortgages / Home loans
- Financial Services - Savings
- Investments, pensions and securities
- Non-life Insurance - Home and property
- Non-life Insurance - Transport
- Non-life Insurance - Travel
- Non-life Insurance - Health, accident and other
- Insurance - Life
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
- No fees have to be paid by the consumer
Language(s)
The entity is handling the procedure in the following languages:
- Bulgarian
- Croatian
- Czech
- Danish
- Dutch
- English
- Estonian
- Finnish
- French
- German
- Greek
- Hungarian
- Icelandic
- Italian
- Latvian
- Lithuanian
- Maltese
- Norwegian
- Polish
- Portuguese
- Romanian
- Slovak
- Slovenian
- Spanish
- Swedish
Average length of the procedure (in days or months)
- The procedure has an average length of 34 days
Conduct of the procedure
- The procedure is done: in writing , orally
- The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding
Grounds for refusal
- The dispute is frivolous or vexatious
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body