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Furniture & Home Improvement Ombudsman
If you don't feel satisfied after going through a retailer's complaint process, we're here to help. We can investigate your case, working with you and the retailer to resolve the problem. We're totally independent, so you can be sure of a fair result. What's more, if your purchase qualifies for our service, it's totally free. Please click here for how to complain.
Contact details
Address
Premier house
1st Floor
1-5 Argyle Way
Stevenage
SG1 2AD
United Kingdom
Contact information
Email address: [email protected]
Website: www.fhio.org
Phone: 0333 241 3209
Type or sector of disputes
The entity is competent for disputes in the following sectors
-
Consumer Goods
-
Furnishings
The entity is competent for disputes initiated by
-
Consumers against traders (C2B)
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
-
No fees have to be paid by the consumer
-
Fees have to be paid by the trader
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
-
The procedure has an average length of 90 days
Conduct of the procedure
-
The procedure is done: in writing, orally
-
The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is binding on traders
Grounds for refusal
-
The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
-
The dispute is frivolous or vexatious
-
The complaint is being or has previously been considered by another dispute resolution body or by a court
-
The value of the claim is below or above the required threshold
-
Dealing with the dispute will seriously affect the functioning of the dispute resolution body
