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ADR Approved Bodies

Removals Industry Ombudsman Scheme

Removals Industry Ombudsman Scheme

The Removals Industry Ombudsman Scheme has been established to provide both domestic and commercial customers of participating members with an independent service to resolve disputes, if the remover's own complaints procedure fails.

Contact details


PO Box 1535
High Wycombe
United Kingdom


Contact information

Email address: ombudsman@removalsombudsman.co.uk
Website: http://www.removalsombudsman.co.uk
Phone: 02081443790

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • General Consumer Services

  • House removal and storage


The entity is competent for disputes against traders established in

  • United Kingdom



  • No fees have to be paid by the consumer


    No fees have to be paid by the trader



The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  •   The procedure has an average length of 42 days

Conduct of the procedure

  • The procedure is done: in writing

  • The entity does not require the physical presence of the parties and/or of their representative


Outcome of the procedure

  • This entity might reach more than one type of outcome. It might be binding on consumers and traders, or non-binding


Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body



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