Login / RegisterRemovals Industry Ombudsman Scheme
The Removals Industry Ombudsman Scheme has been established to provide both domestic and commercial customers of participating members with an independent service to resolve disputes, if the remover's own complaints procedure fails.
Contact details
Address
PO Box 1535
High Wycombe
HP129EE
United Kingdom
Contact information
Email address: [email protected]
Website: http://www.removalsombudsman.co.uk
Phone: 02081443790
Type or sector of disputes
The entity is competent for disputes in the following sectors
-
General Consumer Services
-
House removal and storage
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
-
No fees have to be paid by the consumer
-
No fees have to be paid by the trader
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- The procedure has an average length of 42 days
Conduct of the procedure
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The procedure is done: in writing
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
-
This entity might reach more than one type of outcome. It might be binding on consumers and traders, or non-binding
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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The consumer has not submitted the complaint to the dispute resolution body within the required time limit
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Dealing with the dispute will seriously affect the functioning of the dispute resolution body
