Society of Ticket Agents & Retailers

STAR will help resolve disputes with ticket sellers after you have exhausted their internal complaints procedures. They will only deal with your complaint if the trader is a member, you can find the list of members here. The service has no fee for consumers.

Contact details

Address

Blake House, 18 Blake Street, YORK. YO1 8QG

Contact information

Email address: info@star.org.uk
Website: http://www.star.org.uk
Phone: +44 (0) 1904234737

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Consumer Goods

• Other

• Leisure Services

• Other leisure services

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• No fees have to be paid by the trader

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 90 days

Conduct of the procedure

• The procedure is done: in writing

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is binding on traders

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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