Secure Tickets from Authorised Retailers

STAR will help resolve disputes with ticket sellers after you have exhausted their internal complaints procedures. They will only deal with your complaint if the trader is a member, you can find the list of members here. The service has no fee for consumers.

Contact details

Address

Blake House, 18 Blake Street, YORK. YO1 8QG

Contact information

Email address: info@star.org.uk
Website: http://www.star.org.uk
Phone: +44 (0) 1904234737

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Consumer Goods

• Other

• Leisure Services

• Other leisure services

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• No fees have to be paid by the trader

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 90 days

Conduct of the procedure

• The procedure is done: in writing

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is binding on traders

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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