Login IconLogin / Register/ Consumer Helpline delivered by Citizens Advice 0808 223 1133

ADR Approved Bodies

Society of Ticket Agents & Retailers

Society of Ticket Agents & Retailers

STAR will help resolve disputes with ticket sellers after you have exhausted their internal complaints procedures. They will only deal with your complaint if the trader is a member, you can find the list of members here. The service has no fee for consumers.

Contact details


Blake House, 18 Blake Street, YORK. YO1 8QG

Contact information

Email address: info@star.org.uk
Website: http://www.star.org.uk
Phone: +44 (0) 1904234737

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Consumer Goods

  • Other

  • Leisure Services

  • Other leisure services


The entity is competent for disputes against traders established in

  • United Kingdom



  • No fees have to be paid by the consumer

  • No fees have to be paid by the trader


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 90 days

Conduct of the procedure

  • The procedure is done: in writing

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is binding on traders

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body


© 2023 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: