ADR Approved Bodies

Secure Tickets from Authorised Retailers
STAR will help resolve disputes with ticket sellers after you have exhausted their internal complaints procedures. They will only deal with your complaint if the trader is a member, you can find the list of members here. The service has no fee for consumers.
Contact details
Address
Blake House, 18 Blake Street, YORK. YO1 8QG
Contact information
Email address: info@star.org.uk
Website: http://www.star.org.uk
Phone: +44 (0) 1904234737
Type or sector of disputes
The entity is competent for disputes in the following sectors
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Consumer Goods
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Other
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Leisure Services
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Other leisure services
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
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No fees have to be paid by the trader
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 90 days
Conduct of the procedure
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The procedure is done: in writing
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is binding on traders
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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Dealing with the dispute will seriously affect the functioning of the dispute resolution body