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The Dispute Service

The Dispute Service

Contact details


West Wing

First Floor, The Maylands Building

200 Maylands Avenue

Hemel Hempstead



Contact information



[email protected]

0300 037 1000


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Real Estate Services

The entity is competent for disputes initiated by

  • Consumers

The entity is competent for disputes against traders established in

  • United Kingdom



  • No fee to the consumer


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

Conduct of the procedure

  • In writing

Outcome of the procedure

  • Binding on both parties

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

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