The Dispute Service

Contact details

Address

West Wing

First Floor, The Maylands Building

200 Maylands Avenue

Hemel Hempstead

HP2 7TG

 

Contact information

www.thedisputeservice.com

www.tenancydepositscheme.com

deposits@tenancydepositscheme.com

0300 037 1000

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Real Estate Services

The entity is competent for disputes initiated by

• Consumers

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fee to the consumer

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

Conduct of the procedure

• In writing

Outcome of the procedure

• Binding on both parties

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit

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