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ADR Approved Bodies

The Motor Ombudsman

The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its code of practice. Click here to find our list of members. 

Contact details


71 Great Peter Street
United Kingdom

Contact information

Email address: consumer@tmo-uk.org
Website: http://www.TheMotorOmbudsman.org
Phone: 0345 241 3008


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • New cars 


    Service and repair
  • Vehicle sales 
  • Vehicle warranty product
  • General Consumer Services 


  • The entity is competent for disputes against traders established in
  • United Kingdom


  • Procedure

  • Fees
  • No fees have to be paid by the consumer
  • Fees have to be paid by the trader 
  • Variable fee

    This varies dependent on the Code of Practice 

  • Language(s)
    The entity is handling the procedure in the following languages:
  • English

    Average length of the procedure (in days or months)
  • The procedure has an average length of 30 days

    Conduct of the procedure
  •   The procedure is done: in writing, orally

  •    The entity does not require the physical presence of the parties and/or of their representative

  • Outcome of the procedure
  • The procedure is binding on the trader


  • Grounds for refusal
  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  •  The dispute is frivolous or vexatious

  •  The complaint is being or has previously been considered by another dispute resolution body or by a court

  •  The consumer has not submitted the complaint to the dispute resolution body within the required time limit


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