LoginNational Conciliation Service
Dispute Resolution for the Motor Industry.
Please click here for more information.
Contact details
Address
Santis House
Curriers Close
Coventry
CV4 8AW
Contact information
Email address: [email protected]
Website: http://www.nationalconciliationservice.co.uk
Phone: 01788 538317
Type or sector of disputes
The entity is competent for disputes in the following sectors
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New and used motor vehicles
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Vehicle servicing, maintenance and repair contracts
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Quality, condition, description or performance of vehicles
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faulty workmanship, repairs or servicing
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Warranty and guarantee-related disputes connected with vehicle sales or repairs
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Deposits, including retained, forfeited or lost deposits
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Complaints regarding failure to provide services as agreed under a contract
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Pricing, invoicing and charges under vehicle sales or repair contracts
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Other (Includes both goods and services)
The entity is competent for disputes initiated by
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Consumers against traders (C2B)
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
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Fees have to be paid by the consumer
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Variable fee
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Fees have to be paid by the trader
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Variable fee
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Consumers:
Free for conciliation/mediation service
Legally binding arbitration fees for consumers are as follows
£48 + VAT for claims between £50 - £1,000
£86 + VAT for claims for claims between £1,000 - £5,000
£172 + VAT for claims between £5,000 - £15,000
£345 + VAT for claims exceeding £15,000
(less than 1% of enquires require arbitration and all fees can be claimed back if claim is successful)
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Traders:
Free to subscribers for conciliation/mediation service
Legally binding arbitration fees for consumers are as follows
£48 + VAT for claims between £50 - £1,000
£86 + VAT for claims for claims between £1,000 - £5,000
£172 + VAT for claims between £5,000 - £15,000
£345 + VAT for claims exceeding £15,000
(less than 1% of enquires require arbitration and all fees can be claimed back if claim is successful)
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 60 days
Conduct of the procedure
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The procedure is done: in writing, orally
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is non-binding
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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The value of the claim is below or above the required threshold
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Dealing with the dispute will seriously affect the functioning of the dispute resolution body
