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All CTSI-approved code members operate under a sector-specific code of practice and must demonstrate that they are committed to the highest levels of customer service 
Businesses wishing to trade under a code or interested in becoming a code sponsor should click here.


Latest news and announcements for consumers


Consumer codes scheme celebrates over five years of success with ADR

Over the past five years, £12.7 million has been recovered for consumers, and the next few years looks likely to provide further exciting growth for the scheme.


CCAS ADR scheme booms with new business members

Over the past five years, over 68,000 UK businesses joined the scheme demonstrating the increasing popularity of the support of a third-party organisation to resolve disputes outside court.

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Code sponsors

Details of the Code sponsors can be found here.

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About the Codes scheme

Information on how the Codes scheme works

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Product recalls and safety notices

Take a look at the most recent products that have been recalled.

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Support & advice

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