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Find an approved code member

All CTSI-approved code members operate under a sector-specific code of practice and must demonstrate that they are committed to the highest levels of customer service 
Businesses wishing to trade under a code or interested in becoming a code sponsor should click here.


Latest news and announcements for consumers


New consumer complaints service launches

UK consumers that have complaints against a trader based in Japan can now make contact with a new cross border complaints service aimed at helping to resolve international issues. 

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RAC launches first used car code to be fully accredited by the Chartered Trading Standards Institute

In a bid to boost consumers’ confidence when buying a second hand vehicle, the RAC has announced the launch of what was the UK’s first used car code accredited by the Chartered Trading Standards Institute.

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Code sponsors

Details of the Code sponsors can be found here.

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About the Codes scheme

Information on how the Codes scheme works

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Product recalls

Take a look at the most recent products that have been recalled.

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Support & advice

Do you have a consumer question and you're not sure where to go for help?

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