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All CTSI-approved code members operate under a sector-specific code of practice and must demonstrate that they are committed to the highest levels of customer service
Businesses wishing to trade under a code or interested in becoming a code sponsor should click here.
Latest news and announcements for consumers
Jun
07
2018
07
2018
The Consumer Codes Approval Scheme
Download our handy CCAS guide to learn more about our Consumer Codes Approval Scheme.
Feb
22
2017
22
2017
New consumer complaints service launches
UK consumers that have complaints against a trader based in Japan can now make contact with a new cross border complaints service aimed at helping to resolve international issues.
Product recalls and safety notices
Take a look at the most recent products that have been recalled.
Support & advice
Do you have a consumer question and you're not sure where to go for help?
