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Find an approved code member

All CTSI-approved code members operate under a sector-specific code of practice and must demonstrate that they are committed to the highest levels of customer service 
Businesses wishing to trade under a code or interested in becoming a code sponsor should click here.


Latest news and announcements for consumers


The Consumer Codes Approval Scheme

Download our handy CCAS guide to learn more about our Consumer Codes Approval Scheme.


New consumer complaints service launches

UK consumers that have complaints against a trader based in Japan can now make contact with a new cross border complaints service aimed at helping to resolve international issues. 

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Code sponsors

Details of the Code sponsors can be found here.

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About the Codes scheme

Information on how the Codes scheme works

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Product recalls and safety notices

Take a look at the most recent products that have been recalled.

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Support & advice

Do you have a consumer question and you're not sure where to go for help?

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