Find an approved code member
All CTSI-approved code members operate under a sector-specific code of practice and must demonstrate that they are committed to the highest levels of customer service
Businesses wishing to trade under a code or interested in becoming a code sponsor should click here.
Latest news and announcements for consumers
New consumer complaints service launches
UK consumers that have complaints against a trader based in Japan can now make contact with a new cross border complaints service aimed at helping to resolve international issues.
RAC launches first used car code to be fully accredited by the Chartered Trading Standards Institute
In a bid to boost consumers’ confidence when buying a second hand vehicle, the RAC has announced the launch of what was the UK’s first used car code accredited by the Chartered Trading Standards Institute.
Take a look at the most recent products that have been recalled.