Find an approved code member
All CTSI-approved code members operate under a sector-specific code of practice and must demonstrate that they are committed to the highest levels of customer service
Businesses wishing to trade under a code or interested in becoming a code sponsor should click here.
Latest news and announcements for consumers
New consumer complaints service launches
UK consumers that have complaints against a trader based in Japan can now make contact with a new cross border complaints service aimed at helping to resolve international issues.
RAC launches first used car code to be fully accredited by the Chartered Trading Standards Institute
In a bid to boost consumers’ confidence when buying a second hand vehicle, the RAC has announced the launch of what was the UK’s first used car code accredited by the Chartered Trading Standards Institute.
Details of the Code sponsors can be found here.
Information on how the Codes scheme works
Take a look at the most recent products that have been recalled.