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All CTSI-approved code members operate under a sector-specific code of practice and must demonstrate that they are committed to the highest levels of customer service 
Businesses wishing to trade under a code or interested in becoming a code sponsor should click here.

 

Latest news and announcements for consumers

Feb
22
2017

New consumer complaints service launches

UK consumers that have complaints against a trader based in Japan can now make contact with a new cross border complaints service aimed at helping to resolve international issues. 

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Dec
14
2016

RAC launches first used car code to be fully accredited by the Chartered Trading Standards Institute

In a bid to boost consumers’ confidence when buying a second hand vehicle, the RAC has announced the launch of what was the UK’s first used car code accredited by the Chartered Trading Standards Institute.

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Product recalls

Take a look at the most recent products that have been recalled.

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Support & advice

Do you have a consumer question and you're not sure where to go for help?

Follow us on twitter @ctsi_uk

  • Adam Scorer talks on the ban of extra charges added to payments click to read more https://t.co/eQDmToV2YO

  • With the recent attacks in London, the London Trading Standards have released a statement, click to read more https://t.co/b74E3hUIrl

  • Click to read up on our CEO's recent talks in the House of Lords regarding Brexit: consumer protection rights. https://t.co/iqAGJzfXkr

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