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Contact us

CTSI is a membership organisation for trading standards professionals.

If you require trading standards help or advice or wish to make a complaint please call the national helpline numbers below.  Please note that CTSI is not able to provide any advice or help resolve consumer complaints, this is a matter for local trading standards services.


CTSI contact details

Trading standards advice

England and Wales - 0808 223 1133  Welsh Speaking adviser 0808 223 1144 Website information  or  Online form for complaints and advice

Scotland - 0808 164 6000  Website information  or  Online form for complaints and advice

Northern Ireland - 0300 123 6262 Website information  or  Online form for complaints and advice


General Institute enquiries

01268 582200 institute@tsi.org.uk


01268 582228 membership@tsi.org.uk

Sales and marketing 

01268 886697 productinfo@tsi.org.uk

Press office

01268 582240 pressoffice@tsi.org.uk


01268 886696 tsievents@tsi.org.uk

CPCF qualifications and training

01268 582242 qualifications@tsi.org.uk





Head office & general enquiries

Chartered Trading Standards Institute
1 Sylvan Court Sylvan Way
Southfields Business Park
Basildon Essex SS15 6TH

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Nearest rail: Laindon

Satellite office

Chartered Trading Standards Institute
c/o City of London Walbrook Wharf
78 to 83 Upper Thames Street
London EC4R 3TD

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Nearest tube: Cannon Street

Follow us on twitter @ctsi_uk

© 2021 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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