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CTSI is a membership organisation for trading standards professionals.
If you require trading standards help or advice or wish to make a complaint please call the national helpline numbers below. Please note that CTSI is not able to provide any advice or help resolve consumer complaints, this is a matter for local trading standards services.
CTSI contact details
Trading standards advice
England and Wales - 0808 223 1133 Welsh Speaking adviser 0808 223 1144 Website information or Online form for complaints and advice
Scotland - 0808 164 6000 Website information or Online form for complaints and advice
Northern Ireland - 0300 123 6262 Website information or Online form for complaints and advice
General Institute enquiries
01268 582200 institute@tsi.org.uk
Membership
01268 582228 membership@tsi.org.uk
Sales and marketing
01268 886697 productinfo@tsi.org.uk
Press office
01268 582240 pressoffice@tsi.org.uk
Events
01268 886696 tsievents@tsi.org.uk
CPCF qualifications and training
01268 582242 qualifications@tsi.org.uk
Head office & general enquiries
Chartered Trading Standards Institute
1 Sylvan Court Sylvan Way
Southfields Business Park
Basildon Essex SS15 6TH
Nearest rail: Laindon
Satellite office
Chartered Trading Standards Institute
c/o City of London Walbrook Wharf
78 to 83 Upper Thames Street
London EC4R 3TD
Nearest tube: Cannon Street
