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SCAM ALERT
If you receive a letter, email or phone call from someone purporting to be a member of staff at CTSI offering to help you claim compensation for previous monies lost this is not genuine and will not have come from us. It is a scam. If you are in any doubt please email [email protected] for clarification.
Consumer Help
If you are a member of the public looking for advice about a product or service, please visit the Consumer Help and Advice page to find the relevant contact information.
General Enquiries (about CTSI matters)
CTSI Member Services
01268 582228 / [email protected]
This is for CTSI Membership queries only. For Codes and ADR queries please see information below.
Sales and Marketing
01268 886697 / [email protected]
CTSI Events (including the Annual Conference)
01268 886697 / [email protected]
Press Office (media enquiries)
07496 254 934 / [email protected]
Qualifications and Training
01268 582242 / [email protected]
CTSI Approved ADR bodies
Approved Code Scheme (ACS, formerly CCAS)
[email protected] (administrative or governance matters)
The Approved Code Scheme now has its own website (visit the ACS Website). You'll find details of how to contact the operations team, Code Sponsors or Code Members (businesses) on the ACS Contact or Complain page.
Members of CTSI can find the contact details for Head Office staff in the Membership Information Directory section within the Member Area.
Office Address
Head Office:
1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, Essex SS15 6TH
