LoginBusiness Training and Education
Dealing with regulatory compliance can be complex and confusing and with the increased emphasis on the importance of consumer protection, it is vital that businesses safeguard the health and safety of their customers as well as their own reputation and organisations.
CTSI’s comprehensive range of customer service and consumer law training provides you with the knowledge and information to protect your business, promote best practice and develop the potential for your organisation to thrive.
Suitable for organisations of all sizes and designed for employees at all levels. Our flexible and cost-effect training solutions can be tailored to meet your specific objectives and budget.
Available Training Includes:
- Prevention of sale of under-age goods
- Selling knives
- Legal requirements for care homes
- Used car legislation
- Statutory rights
- Customer service
- Call handling
- Complaint handling/escalation
- Health and safety
- Trading fairly
- Intellectual property
- Product safety
- Weights and Measures
Free training for businesses
Introduction to DMCC Act 2024
With the DMCC Act now in effect, the impact of this new legislation will be felt across the entire UK’s digital and consumer sectors. From e-commerce to advertising and consumer-facing industries, this landmark legislation introduces vital changes that businesses will need to understand to ensure they remain compliant, compete fairly and avoid unfair practices.
Free training for businesses
Product Safety Standards Introduction for Businesses Selling Online (part 1)
If your business sells products through online marketplaces, this Safety Standards training is an essential part of your due diligence in ensuring your products are safe.
Free training for businesses
Product Safety Compliance for Online Sellers (part 2)
This online training course is suitable for online retailers of electrical appliances, toys and consumer goods, including repaired, refurbished and second-hand goods, and will help businesses understand the safety requirements to ensure products are safe for consumers.
Free training for businesses
PAS7050 Product Safety Standards for Businesses Selling Products Online (part 3)
This course will provide you with information on PAS 7050, which is a safety standard that supports businesses with bringing safe products to market and will provided a more proactive focus with the aim of preventing unsafe products from reaching the market in the first place.
Choosing CTSI Training will ensure your workforce is up-to-date with the latest legislation that affects your business, develop their competency to safeguard your organisation against legal and reputational risk and deliver outstanding customer service to empower your business to succeed.
To find out more email [email protected] or call 01268 886697.
