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ADR Approved Bodies

A full list of Alternative Dispute Resolution (ADR) Bodies can be found below. Each individual entry provides contact details, type/sector of disputes as well as the procedure for complaints. 

This list is mainly for the use of businesses seeking an appropriate ADR body in their sector.

If you are a consumer and have a dispute, the trader is required to provide you with the name and web site address of an approved ADR body in their business sector, and advise if they will engage in the ADR process with you.

Therefore as  a consumer you should contact the trader for these details. You can also seek advice from Consumer Advice helpline

AviationADR –  Aviation Alternative Dispute Resolution

AviationADR – Aviation Alternative Dispute Resolution

Aviation ADR (a trading name of Consumer Dispute Resolution Limited (CDRL) ) is an independent organisation and an approved ADR provider. It provides consumers with independent redress of complaints relating to acts or omissions of Airlines in relation to Passengers / consumers rights when they use the services of an airline. This service is free for consumers.

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ADR Group

ADR Group

ADR Group is an independent Alternative Dispute Resolution (ADR) company, providing ADR services to consumers.

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ADR Group - Gambling

ADR Group - Gambling

Alternative Dispute Resolution for the gambling sector.

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Association of British Travel Agents ABTA

Association of British Travel Agents ABTA

ABTA are a member’s scheme, whose members are required to abide by their code of conduct, which includes engaging in the ADR process once any internal complaints procedure has been exhausted.. There is no fee to the consumer for ADR.

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Association of Chartered Accountants - ACCA

Association of Chartered Accountants - ACCA

ACCA are a member’s organisation, and their members are required to engage in the ADR process. They will only deal with complaints against a member. This is a free service for consumers.

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Bus Users UK Ltd

Bus Users UK Ltd

Bus Users deals with complaints for bus and coach passengers. Bus Users cover all of the UK, the exception of London, which is covered by London TravelWatch and Northern Ireland, which is covered by the Consumer Council for Northern Ireland. You must make a complaint to the bus or coach company first.

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British Vehicle Rental and Leasing Association - BVRLA

British Vehicle Rental and Leasing Association - BVRLA

British Vehicle Rental & Leasing Association BVRLA) is the UK trade body for companies engaged in vehicle rental, leasing and fleet management. BVRLA are a members scheme. Their members are required to follow a code of conduct, which includes them engaging in the ADR process.

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Centre for Effective Dispute Resolution

Centre for Effective Dispute Resolution

CEDR offer ADR for a number of different business sectors. Generally they conduct ADR on behalf of Trade Bodies. A full list can be found in their website which also indicates if the scheme is an approved scheme.

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Centre for Effective Dispute Resolution Airlines - CEDR

Centre for Effective Dispute Resolution Airlines - CEDR

CEDR covers any flight that departs or arrives in the United Kingdom by an airline that subscribes to CEDR’s ADR scheme.

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Cosmetic Redress Scheme

Cosmetic Redress Scheme

This is a member’s scheme, and their members are required to abide by their code of conduct, which includes engaging in the ADR process once any internal complaints procedures have been exhausted. This is no fee to the consumer for ADR.

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Dispute Resolution Ombudsman Limited

Dispute Resolution Ombudsman Limited

This is a member’s scheme. Their members are required to engage in the ADR process. For consumers there is no fee for the ADR process.

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Double Glazing & Conservatory Ombudsman Scheme - dgcos

Double Glazing & Conservatory Ombudsman Scheme - dgcos

Dispute resolution for the conservatory and double glazing sector. This is a free service for consumers.

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eCogra

eCogra

Offering player protection, fair gaming and responsible conduct amongst the gambling sector.

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European Car Rental Conciliation Service (ECRCS)

European Car Rental Conciliation Service (ECRCS)

ECRCS help consumers with unresolved complaints concerning cross border rentals within Europe. This is a free service for consumers.

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Federation of Master Builders

Federation of Master Builders

Federation of Master Builders are a member’s scheme, their members are required to abide by their code of conduct, which includes engaging in the ADR process. This process is free for consumers.

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Home Improvement Consumer Protection Scheme - hics

Home Improvement Consumer Protection Scheme - hics

The Home Improvement Consumer Protection Scheme (HICS) is a Consumer Protection organisation. Mediation is a free service for consumers.

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Home Insulation & Energy Systems Quality Assured Contractors Scheme - hies

Home Insulation & Energy Systems Quality Assured Contractors Scheme - hies

The Home Insulation & Energy Systems Contractors Scheme (HIES) is a consumer protection organisation covering the installation of renewable energy products. This is a free service for consumers.

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Independent Appeals Service

Independent Appeals Service

This process is free to consumers. It provides an independent review on parking charges issued by private companies.

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Independent Betting Adjudication Service - IBAS

Independent Betting Adjudication Service - IBAS

The Independent Betting Adjudication Service (IBAS) is an Alternative Dispute Resolution (ADR) service, approved by the Gambling Commission to provide impartial adjudications on disputes that arise between licensed gambling operators and their customers, after the customer has completed the operator's own internal dispute procedures.

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Independent Football Ombudsman

Independent Football Ombudsman

The IFO deals with complaints from supporters as customers. These include the availability, price and refunds of match tickets. Merchandise, service failures and fines or penalties imposed on supporters of clubs. This is a free service for the consumer.

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Lindsays

Lindsays

Dispute Resolution in the gambling and gaming sector.

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Kent County Council ADR

Kent County Council ADR

This scheme is owned and run by Kent County Council and is totally independent and is for disputes within the home improvements sector.

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London Arbitration Centre

London Arbitration Centre

ADR is provided for various sectors. This service is free for consumers.

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Mobility & Accessibility Consumer Protection Scheme - maps

Mobility & Accessibility Consumer Protection Scheme - maps

The Mobility & Accessibility Consumer Protection Scheme (MAPS) is a Consumer Protection organisation. Mediation is a free service to consumers.

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National Casino Forum (Independent Panel for Casino Arbitration)

National Casino Forum (Independent Panel for Casino Arbitration)

IPCA provides information on Alternative Dispute Resolution (ADR) for the UK land based casino and bingo industry.

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National Conciliation Service

National Conciliation Service

Dispute Resolution for the retail Motor Industry. This service is free to consumers.

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Hair & Beauty Mediation

Hair & Beauty Mediation

Dispute resolution for the hair and beauty sector.

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Net Neutrals

Net Neutrals

Net Neutrals cover various sectors in the unregulated area. There is no fee for the consumer.

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The Dispute Resolution Service (NI Law Society)

The Dispute Resolution Service (NI Law Society)

The Dispute Resolution Service (DRS) provides advice and information about mediation. It is a non profit making service which can assist those with a dispute in the selection and appointment of a mediator. It is administered by the Law Society of Northern Ireland.

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Office of the Independent Adjudicator for Higher Education - OIAHE

Office of the Independent Adjudicator for Higher Education - OIAHE

Accept complaints from students and former students. A member’s scheme, their members must engage in the ADR process.

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Ombudsman Services Communications

Ombudsman Services Communications

We’re approved by Ofcom - the UK communications regulator - to independently handle disputes between consumers and communications providers who are signed up to our scheme.

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Ombudsman Services Energy

Ombudsman Services Energy

We’re approved by Ofgem - the UK gas and electricity regulator - to independently handle disputes between consumers and energy suppliers.

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Optical Consumer Complaints Service - OCCS

Optical Consumer Complaints Service - OCCS

A service for consumers wishing to resolve issues within the optical care profession who have exhausted the trader’s internal complaint system. This is a free service to consumers.

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ProMediate

ProMediate

ProMediate’s Alternative Dispute Resolution Mediation service is available to all consumers in dispute with traders who have exhausted the trader’s internal complaints process.

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ProMediate Gambling

ProMediate Gambling

Providing dispute resolution to consumers with issues in the gambling sector.

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Property Redress Scheme

Property Redress Scheme

It is compulsory for Property Agents to engage in an Alternative Dispute Resolution scheme.

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Removals Industry Ombudsman Scheme

Removals Industry Ombudsman Scheme

The Removals Industry Ombudsman Scheme has been established to provide both domestic and commercial customers of participating members with an independent service to resolve disputes, if the remover's own complaints procedure fails.

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Renewable Energy Consumer Code - RECC

Renewable Energy Consumer Code - RECC

RECC are a member’s scheme, and their members must adhere to the code of conduct, which includes engaging in the ADR process. This service is free to consumers.

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Retail ADR

Retail ADR

Retail ADR (a trading name of Consumer Dispute Resolution Limited (CDRL) ) is an independent organisation and an authorised ADR provider. It provides consumers with independent redress of complaints relating to consumers rights when they use the retail sector. This service is free for consumers.

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Royal Institute of Chartered Surveyors - RICS

Royal Institute of Chartered Surveyors - RICS

This allows our dispute resolution service to assist businesses who are seeking to resolve disputes with consumers through our bespoke Consumer Mediation Scheme (CMS).

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Secure Tickets from Authorised Retailers

Secure Tickets from Authorised Retailers

STAR will help resolve disputes with ticket sellers after you have exhausted their internal complaints procedures. They will only deal with your complaint if the trader is a member.

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South Yorkshire Trading Standards

South Yorkshire Trading Standards

South Yorkshire Trading Standards Services' (SYTSS) Alternative Dispute Resolution scheme is available to consumers who are in dispute with a business in relation to goods or services they have bought in a general and motor sector.

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Tattersalls Committee

Tattersalls Committee

We provide an independent dispute resolution service where there is a disagreement between backer and bookmaker over the returns on a bet.

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The Carpet Foundation

The Carpet Foundation

It applies to carpet sold by a Carpet Foundation Member (excluding rugs), for owner occupied domestic use. It does not apply to buy-to-let, imperfect goods, offices and communal living areas. This service is free to consumers.

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Ombudsman Services

Ombudsman Services

Cover communications and energy sectors.

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The Furniture Ombudsman

The Furniture Ombudsman

If you don't feel satisfied after going through a retailer's complaint process, we're here to help. We can investigate your case, working with you and the retailer to resolve the problem. We're totally independent, so you can be sure of a fair result. What's more, if your purchase qualifies for our service, it's totally free.

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The Motor Ombudsman

The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, and regulates the UK’s motor industry through its code of practice. This is a free service for consumers.

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The Property Ombudsman

The Property Ombudsman

The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 27 years and provides consumers with a free, impartial and independent alternative dispute resolution service.

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The Rail Ombudsman

The Rail Ombudsman

The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry.

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The Waterways Ombudsman

The Waterways Ombudsman

The Waterways Ombudsman Service is an autonomous body created to handle complaints and disputes against members of the Canal & River Trust and/or its subsidiaries. This is a free service for consumers.

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Utilities ADR

Utilities ADR

Utilities ADR (a trading name of Consumer Dispute Resolution Limited (CDRL) is an independent organisation and an authorised ADR provider. It provides consumers with independent redress of complaints relating to consumers rights when they use the services of a utilities provider in the unregulated sector. This service is free for consumers.

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West Yorkshire Trading Standards Service ADR Scheme

West Yorkshire Trading Standards Service ADR Scheme

General consumer disputes (cross border and domestic) including those relating to home maintenance, cars, consumer goods and services.

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Veterinary Client Mediation Services

Veterinary Client Mediation Services

All veterinary practices will have their own complaints procedures to deal with concerns raised by clients. Where a complaint cannot be resolved within the practice, either party can refer the complaint to the VCMS. We will obtain all details of the concern and mediate with both parties to assist in finding a resolution. This is a free service to consumers.

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