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  • Bookings must reach the CTSI office no later than the registration deadline.
  • Please refer to the terms and conditions when booking for details of cancellation fees.
  • All booking queries should be directed to the Events Team for training and events tsievents@tsi.org.uk or the Qualifications team qualifications@tsi.org.uk for examinations.
  • Booking early is recommended to guarantee a place.
  • Please note, due to circumstances beyond CTSI’s control, speakers, venue, content and timings may vary. CTSI reserve the right to cancel the event if necessary and issue a full refund of booking fees where applicable.
  • CTSI will not be held liable for any transport or accommodation costs incurred as a result of any cancellation of a course or event.

Follow us on twitter @ctsi_uk

  • If you haven't pre booked for mini theatres don't forget to get tickets when you register, first come, first served… https://t.co/30jBjSG8Ga

  • Are you looking to provide ADR services? @andyukecc invites you to join him for lunch tomorrow in the Queen suite room 4 at 13.30. #CTSIConf

  • Let us deliver your contact centre. With over 14K contacts received in 2016 through @ukecc and #ODR. Speak to… https://t.co/wha9Zmnb7z

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