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John Herriman, Chief Executive
John has a background working across various sectors, ranging from commercial through to local government and from the Armed Forces to not-for-profit organisations. A career spanning 35 years has given him an incredible diversity of perspectives on how different sectors operate and how they can work together successfully.
Andy Allen, Service Director Delivery Excellence
Andy entered the trading standards service with Cornwall County Council in 1998, spending 6 years in a variety of roles including consumer advice, business support and food enforcement activities.
Eleni Chalkidou, Director of Communications
Eleni is a polyglot ink slinger with demonstrated ability to turn business objectives into successful communication strategies and effective PR tactics.
Jacqui Guerreiro, Operations Manager & Executive Support
After obtaining a Diploma for Secretarial Linguists, Jacqui worked for a London buying office for international department stores and then an English language school.
Lindsey Cole, Finance Manager
Lindsey joined CTSI in 2005, having previously worked at ITM UK Ltd as their Accounts Co-ordinator.
Paul Gordon, Service Director IT & Production
Paul has worked at CTSI since November 1997, having previously been employed as an Analyst Programmer at Essex County Council.
Phil Owen, Service Director Profession Relationships
Phil represents the Institute and Trading Standards at the highest levels with UK government in the formation of regulatory reform policy and legislative developments – advising on aspects of business compliance, consumer and trading law.
Sarah Caughey, Head of Policy
Sarah Caughey joined the Chartered Trading Standards Institute in 2019. Sarah has background in legal studies and qualified as a solicitor prior to joining the trading standards profession.
Sue Steward, Head of Client & Commissioning
Sue is head of Client and Commissioning at CTSI, she has worked for the Institute for 3 years, having originally been taken on to drive forward the Qualification Review.
