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John Herriman, Chief Executive
John has a background working across various sectors, ranging from commercial through to local government and from the Armed Forces to not-for-profit organisations. A career spanning 35 years has given him an incredible diversity of perspectives on how different sectors operate and how they can work together successfully.
Andy Allen, Service Director Delivery Excellence
Andy entered the trading standards service with Cornwall County Council in 1998, spending 6 years in a variety of roles including consumer advice, business support and food enforcement activities.
Duncan Stephenson, Director of Policy & Public Affairs
Duncan joined CTSI as Director of Policy and Public Affairs. He has overall responsibility for the Institute’s policy, campaigning and communications activities.
Eleni Chalkidou, Director of Communications
Eleni is a polyglot ink slinger with demonstrated ability to turn business objectives into successful communication strategies and effective PR tactics.
Jacqui Guerreiro, Membership & Governance Manager
After obtaining a Diploma for Secretarial Linguists, Jacqui worked for a London buying office for international department stores and then an English language school.
Laura Kane, Interim Head of Policy
Laura joined the CTSI policy team in March 2020. Laura is a law graduate with a passion for consumer protection, embarking on her career in The Trading Standards Service Northern Ireland where she spent 7 years and completed her DCATS, qualifying as an Inspector in 2012.
Lindsey Cole, Finance Manager
Lindsey joined CTSI in 2005, having previously worked at ITM UK Ltd as their Accounts Co-ordinator.
Paul Gordon, Service Director IT & Production
Paul has worked at CTSI since November 1997, having previously been employed as an Analyst Programmer at Essex County Council.
Phil Owen, Service Director Profession Relationships
Phil represents the Institute and Trading Standards at the highest levels with UK government in the formation of regulatory reform policy and legislative developments – advising on aspects of business compliance, consumer and trading law.
Shanaz Syeda, HR & EDI Manager
Shanaz joined CTSI in September 2021. Shanaz is a truly dedicated HR generalist with the proven capability to create change, and add value in an approachable, friendly and professional way. A highly motivated HR Professional with extensive operational and strategic human resource management experience.
Sue Steward, Head of Client & Commissioning
Sue is head of Client and Commissioning at CTSI, she has worked for the Institute for 3 years, having originally been taken on to drive forward the Qualification Review.
