John has a background working across various sectors, ranging from commercial through to local government and from the Armed Forces to not-for-profit organisations. A career spanning 35 years has given him an incredible diversity of perspectives on how different sectors operate and how they can work together successfully.
Duncan joined CTSI as Director of Policy and Public Affairs. He has overall responsibility for the Institute’s policy, campaigning and communications activities.
Laura joined the CTSI policy team in March 2020. Laura is a law graduate with a passion for consumer protection, embarking on her career in The Trading Standards Service Northern Ireland where she spent 7 years and completed her DCATS, qualifying as an Inspector in 2012.
Phil represents the Institute and Trading Standards at the highest levels with UK government in the formation of regulatory reform policy and legislative developments – advising on aspects of business compliance, consumer and trading law.
Shanaz joined CTSI in September 2021. Shanaz is a truly dedicated HR generalist with the proven capability to create change, and add value in an approachable, friendly and professional way. A highly motivated HR Professional with extensive operational and strategic human resource management experience.