Approval and accreditation
The Consumer Codes Approval Scheme is facilitated self-regulation. It aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly - through the right to display the CTSI approved code logo - that code members can be trusted.
CTSI welcomes applications from bodies operating in all non-regulated sectors. Find out more about becoming an approved ADR body.
Corporate Affiliate Membership is for those businesses who support and promote CTSI's aims and values. It is for those who are concerned about customers, want to help their customers and staff by providing the information they need and promote good business practices. Find out how becoming a Corporate Affiliate Member of CTSI can benefit your business.