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Retail ADR

Retail ADR

Retail ADR (a trading name of Consumer Dispute Resolution Limited (CDRL) ) is an independent organisation and an authorised ADR provider. It provides consumers with independent redress of complaints relating to consumers rights when they use the retail sector. This service is free for consumers.

You can find more information on our members and types of complaints we can deal with here. .

Contact details


12 Walker Ave
Stratford Office Village
Wolverton Mill
Milton Keynes
MK12 5TW
United Kingdom


Contact information

Email address: [email protected]
Website: http://www.retailadr.org.uk
Phone: 02035408063

Type or sector of disputes

The entity is competent for disputes in the following sectors

  •  Consumer Goods

  • Food - Fruit and vegetables

  • Food - Meat

  • Food - Bread and Cereals

  • Food - Health food and nutrients

  • Food - Other

  • Non-alcoholic beverages

  • Alcoholic beverages

  • Tobacco

  • Clothing (including tailor-made goods) and footwear

  • House maintenance and improvement goods

  • Furnishings

  • Large domestic household appliances (including vacuum cleaners and microwaves)

  • Small domestic household appliances (including coffee machines and food- processing appliances)

  • Electronic goods (non-ICT/recreational)

  • Information and communication technology (ICT) goods

  • Leisure goods (sports equipment, musical instruments, etc)

  • Spares and accessories for vehicles and other means of personal transport

  • Fuels and lubricants for vehicles and other means of personal transport 

  • Books, magazines, newspapers, stationery (excluding postal delivery)

  • Pets and pet goods

  • Electrical appliances for personal care

  • Cosmetics and toiletries for personal care

  • Jewellery, silverware, clocks, watches and accessories

  • Baby and child care articles

  • Cleaning and maintenance products, articles for cleaning and non-durable household articles

  • Other

  • General Consumer Services

  • House maintenance and improvement services

  • Cleaning, repair and hiring of clothing and footwear

  • Funeral services

  • Child care

  • Pet services

  • Leisure Services

  • Hotels and other holiday accommodation

  • Restaurants and bars

  • Services related to sports and hobbies

  • Cultural and entertainment services

  • Other leisure services

  • Transport services

  • Taxi

  • Rental services

  • Other

  • Other (Includes both goods and services)


The entity is competent for disputes against traders established in

  • United Kingdom



  • No fees have to be paid by the consumer



The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 60 days

Conduct of the procedure

  • The procedure is done: in writing

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  •  The procedure is binding on consumers and traders
  • The Final Determination will have no legal effect in law if you choose to not accept it. If you reject the decision, you remain free to seek alternative redress by taking your claim to court”.

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body


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