CTSI respond to consultations from government, business and other stakeholders on a diverse array of subjects. Our latest consultation responses can be accessed below with a full record stored in the resource centre. Members interested in providing feedback to any of the ongoing consultations should contact email@example.com
CTSI is pleased to see (1) the draft plan's ideas around using data more effectively to produce an early warning system for consumer detriment, (2) the recognition of the lack of shared evidence of such detriment, and (3) the recognition of the central role that CitA and CAS play in the national Consumer Protection Partnership. CTSI supports the proposals re the energy market and welcomes the direction of the plan in relation to the postal market.
CTSI does not agree with the consultation's shift away from reliance on prescriptive rules towards general principles. The Institute is concerned that this will be seen as an opportunity for energy companies to return to doorstep selling. The track record of retail energy providers and the way in which they treat their customers is not good. The industry should keep the number of tariffs to a minimum; provide timely, clear, and accurate information on energy consumption; and simplify bills. CTSI is concerned that the introduction of smart meters may lead to even more complex tariffs.
CTSI welcomed the opportunity to comment upon the changes caused by the 2011 Regulations and has submitted a short technical response.
CTSI and the National Trading Standards Scams Team call upon DCMS to make it compulsory for all marketing firms to provide Calling Line Identification (CLI). This should be backed up by a central database of direct marketers with registered CLIs and a provision that all firms involved in such contacts with consumers should provide consumers with key information so that they can be traced. Trading Standards Scotland also supports the recommendations made in this response.