Consumer Vulnerability

Businesses have a responsibility to identify vulnerable consumers and understand how to help them access products and services, make informed decisions and choices and evaluate the information they provide.

This free webinar will help businesses understand consumer vulnerability and how to ensure consumers get the best outcomes.

Book Your Place on this Course

About this Training Course

Who is this Course Suitable for:

This online training course is suitable for organisations and businesses that serve consumers.

Sessions will be Delivered by:

Lou Baxter - CTSI Lead Officer for Advice, Education and Consumer Vulnerability. Joint CEO of Consumer Friend, Consumer Champion and expert in consumer vulnerability.

This course will cover:

consumer vulnerability and the diverse nature of consumers, neurodiversity, age, gender
the current landscape and consumer issues
how to provide Inclusive services, to include communication, language and plain English
managing expectations and complaints

Session Details

Date and time: 13 January 2025 10:00 - 11:30 and 13:00 - 14:30
Location: Online, via MS-Teams
Rate: FREE
CPPD: 3 hour.

Book Your Place on this Course

PLEASE NOTE : By clicking on the above link, you will be taken to CTSI's Booking Portal, where you can select your session and enter your details.

OPSS Online Business Support Programme

The Office for Product Safety and Standards (OPSS) - part of the UK Government's Department for Business and Trade - are currently piloting an online business support programme providing access to free training workshops, online materials and guidance for small-to-medium sized online sellers.

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