LoginConsumer Vulnerability
Identifying consumer vulnerability is important for businesses because it ensures regulatory compliance, mitigates significant reputational risk, and improves customer trust and loyalty by treating all consumers fairly.
Vulnerable consumers—those experiencing illness, bereavement, low financial resilience, or low capability—are at higher risk of suffering harm or detriment, making proactive identification crucial for ethical and sustainable business operations.
This free webinar will help businesses understand consumer vulnerability and how to ensure consumers get the best outcomes.
Book Your Place on this Course
About this Training Course
Who is this Course Suitable for:
This online training session is suitable for organisations and businesses that serve consumers.
This course will cover:
- consumer vulnerability and the diverse nature of consumers, neurodiversity, age, gender
- the current landscape and consumer issues
- how to provide Inclusive services, to include communication, language and plain English
- managing expectations and complaints
Session Details
There are two opportunities to join this session;
- Date and time:
- Monday 27 April 10.00 - 11.30
- Monday 22 June 10.00 - 11.30
- Location: Online, via MS-Teams
- Rate: FREE for businesses to attend
- CPPD: 1.5 hour.
Book Your Place on this Course
PLEASE NOTE : By clicking on the above link, you will be taken to CTSI's Booking Portal, where you can select your session and enter your details.
