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Consumer Code for Home Builders

Consumer Code for Home Builders

The Consumer Code for Home Builders

The Consumer Code for Home Builders exists to make the home buying process fairer and more transparent for home buyers. The Code sets mandatory Requirements that home builders must meet in their marketing and selling of new Homes and their after-sales customer service.

The Code applies to homes covered by the UK’s main home warranty bodies NHBC, Premier Guarantee and LABC Warranty (approximately 90% of the new homes market) and includes:

  • an Independent Dispute Resolution Scheme
  • an independently audited compliance regime
  • the power to apply sanctions including excluding builders from home warranty schemes if they do not comply with the Code.

Code requirements overview:

The Code covers a range of customer service requirements, including:

  • clear and truthful advertising and marketing materials
  • sufficient pre-purchase information to help home buyers make an informed decision about their purchase
  • home warranty and contract information
  • timing of construction, completion and handover
  • after-sales service and complaints process.

Independent Dispute Resolution Scheme

  • The Code’s Independent Dispute Resolution Scheme is provided by a nationally accredited organisation, the Centre for Effective Dispute Resolution (www.cedr.com). This provides home buyers with a fast, low cost and fully independent route for redress should something go wrong with their purchase.
  • If home buyers believe a builder has breached the Code, here are the steps to take

The Code is overseen by a Management Board, independently chaired by Noel Hunter OBE. The Management Board is supported by an Advisory Forum, which includes representatives from the Chartered Trading Standards Institute and Citizens Advice.


Member since: 2018

Sector: Home warranty

Website: www.consumercode.co.uk 

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