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Consumer Helpline delivered by Citizens Advice 0808 223 1133
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Since October 2015 traders, who have an unresolved dispute with a consumer, have been required, to give the consumer the details of an Approved Alternative Dispute Resolution (ADR) body and to indicate whether they are willing to use them or not.
Comms ADR (a trading name of Consumer Dispute Resolution Limited (CDRL)) is an independent organisation and an authorised ADR provider. It provides consumers with independent redress of complaints relating to consumers rights when they use the ser...
Utilities ADR (a trading name of Consumer Dispute Resolution Limited (CDRL) is an independent organisation and an authorised ADR provider. It provides consumers with independent redress of complaints relating to consumers rights when they use the...
ADR Group is an independent Alternative Dispute Resolution (ADR) company, providing ADR services to consumers.
Retail ADR (a trading name of Consumer Dispute Resolution Limited (CDRL) ) is an independent organisation and an authorised ADR provider. It provides consumers with independent redress of complaints relating to consumers rights when they use the r...
A full list of Alternative Dispute Resolution (ADR) bodies can be found below. Each individual entry provides contact details, type/sector of disputes as well as the procedure for complaints. This list is mainly for the use of businesses seeking a...
Alternative Dispute Resolution (ADR) helps consumers and businesses resolve issues without the need for complex and costly legal action. CTSI is the government appointed competent authority for ADR in the unregulated sector, overseeing 38 bodies a...
We all know that having a will drawn up isn’t an experience that most people look forward to, not least because it means facing up to your own mortality. At what could be a stressful time, the last thing anyone wants is for there to be a problem a...
For further information or to arrange an interview please contact the CTSI press office on 01268 582240 or [email protected]
The Chartered Trading Standards Institute (CTSI) urges businesses to become a member of the Consumer Codes Approval Scheme (CCAS), which is key to strengthening consumer confidence and protection by adopting more effective methods such as Alternat...
The Consumer Codes Approval Scheme (CCAS) today celebrates over five years of success. The ADR regulations, launched in 2015, improve relations between consumers and traders by encouraging dispute resolution before going to court.
General consumer disputes (cross border and domestic) including those relating to home maintenance, cars, consumer goods and services. There is no fee to the consumer.
Nockolds Solicitors, which delivers Alternative Dispute Resolution (ADR) schemes to the optical and veterinary sectors, has successfully attained approved ADR status from the Chartered Trading Standards Institute (CTSI), making Nockolds the first...
From disagreements between landlords and tenants to missing or damaged items, resolving disputes between business and customers can be a costly and time-consuming process, with court cases adding undue stress to an already unpleasant situation. It...
This scheme is owned and run by Kent County Council and is totally independent. For administrative purposes it is housed within Kent County Council's Public Protection service.
The Consumer Codes Approval Scheme (CCAS) celebrates five years of Alternative Dispute Regulations (ADR) consumer regulations and its achievements during this period.
The Consumer Codes Approval Scheme (CCAS) today celebrates over five years of success. The ADR regulations, launched in 2015, improve relations between consumers and traders by encouraging dispute resolution before going to court. Over the past fi...
Contact details
A year on from when Alternative Dispute Resolution (ADR) legislation came into effect (October 2015), BBC Radio 4's Money Box Live hosted a panel discussion on how it's working. The panel considered the consumer complaints process and l...
West Yorkshire Trading Standards Service is now authorised to help consumers in a bid to resolve their complaints with traders in the county. The service covers Bradford, Calderdale, Kirklees, Leeds and Wakefield.
ABTA are a member’s scheme, whose members are required to abide by their code of conduct, which includes engaging in the ADR process once any internal complaints procedure has been exhausted. ABTA have a two stage ADR process. Only stage one is a...
Feeling hard-done-by? Haven’t been able to get your tenancy deposit back after the end of your rental? Don’t know where to turn for help? If the answer to these questions is yes, then help is at hand.
New consumer protection laws have come into force aimed at making it easier for shoppers to resolve disputes with online retailers.
From today, rail travellers have a new body to take up their complaints about train travel.
The Chartered Trading Standards Institute (CTSI) is calling for a focus on local trading standards services as the foundation of a strong national consumer protection system, following the publication of Which? report Creating a successful enforce...
If you are a consumer and need general advice regarding a faulty product or service, please contact the Citizens Advice Consumer Service. You will find details on the help and advice page here.
As a consumer, we know how confusing it can be to ensure you purchase goods and services from reputable traders. By choosing to purchase from our approved businesses who display the CCAS logo, you can be confident that you are buying from a busine...
Aviation ADR (a trading name of Consumer Dispute Resolution Limited (CDRL) ) is an independent non-statutory organisation and an approved ADR provider. It provides consumers with independent redress of complaints relating to acts or omissions of...
This is a member’s scheme, and their members are required to abide by their code of conduct, which includes engaging in the ADR process once any internal complaints procedures have been exhausted. This is no fee to the consumer for ADR.
Accept complaints from students and former students. A member’s scheme, their members must engage in the ADR process. To find a list of our members please click here.
RECC are a member’s scheme, and their members must adhere to the code of conduct, which includes engaging in the ADR process. There is no fee for consumers for ADR. Click here to find a list of members.
CEDR offer ADR for a number of different business sectors. Generally they conduct ADR on behalf of Trade Bodies. A full list can be found in their website which also indicates if the scheme is an approved scheme. Please click here for more info...
UK consumers have continued to use the UK European Consumer Centre (UK ECC) in their thousands, against a backdrop of continued uncertainty created by Brexit.
Federation of Master Builders are a member’s scheme, their members are required to abide by their code of conduct, which includes engaging in the ADR process. This process is free for consumers. To find out if a builder is a member click here
IPCA provides information on Alternative Dispute Resolution (ADR) for the UK land based casino and bingo industry. Please click here to find a list of the companies registered with us.
The British Association of Removers (BAR) has promoted professional excellence in the removals industry for more than a century. We are the only Trade Association in the removals sector that helps our Members and, importantly protects their custom...
This is a member’s scheme. Their members are required to engage in the ADR process. For consumers there is no fee for the ADR process. For a list of our members please click here.
Monday began Conference week with a number of mini-theatre sessions including two Lead Officer sessions from Stephanie Young and David Templeton. These were followed by our increasingly more popular welcome drinks reception, the exhibition hall th...
ACCA are a member’s organisation, and their members are required to engage in the ADR process. They will only deal with complaints against a member. This is a free service for consumers.
British Vehicle Rental & Leasing Association BVRLA) is the UK trade body for companies engaged in vehicle rental, leasing and fleet management. BVRLA are a members scheme. Their members are required to follow a code of conduct, which includes...
This process is free to consumers. It provides an independent review on parking charges issued by private companies. To find out if your parking operator is a member click here
To see if your salon is a member please click here
To see if your salon is a member please click here
CTSI welcomes the clarity provided in the Government’s response to the Competition and Markets Authority (CMA) market study into housebuilding calling for a single mandatory consumer code and a new homes ombudsman scheme.
The Approved Code Scheme helps businesses protect consumers with best practices. Offering you additional purchase protection, businesses part of the Approved Code Scheme will give you peace-of-mind when using them.
With spring upon us, many will be turning to garden upgrades and make-overs as the weather improves and lockdown restrictions begin to ease to allow meeting in private gardens and outdoor spaces. Hard and soft landscaping will add texture, charact...
Businesses are being urged to join one of the UK’s most robust and trusted consumer codes of practice schemes after the total amount it protects topped £50 billion per year.
Potential homebuyers who were mistakenly told their pet dog would be welcome in their future home were awarded more than £1,000 in compensation thanks to a property watchdog.
Businesses are being urged to join one of the UK’s most robust and trusted consumer codes of practice schemes after the total amount it protects topped £50 billion per year.
Chartered Trading Standards Approved Codes of Practice have risen by a remarkable 84 percent over the past two years while 11,000 new businesses (25%) joined the membership over the past 12 months, according to the Consumer Codes Approval Scheme (...
As part of a campaign launched this week by the Chartered Trading Standards Institute (CTSI), trade associations and bodies that are committed to reducing consumer detriment are being encouraged to join its Consumer Codes Approval Scheme (CCAS). T...
Businesses are being urged to join one of the UK’s most robust and trusted consumer codes of practice schemes after the total amount it protects topped £50 billion per year.
Since its inception, The Home Insulation & Energy Systems Contractors Scheme (HIES) has protected over 75,000 consumer installations of energy saving or energy generating products worth in excess of £630 million – all completely free of charge...
The Consumer Codes Approval Scheme (CCAS) has seen an 85% year-on-year rise in the number of consumers assisted, according to its annual report published today. Numbers rose by 31,694 over the 2016/17 period.
Consumer Arbitration (a trading name of Consumer Dispute Resolution Limited (CDRL) is an independent organisation and an authorised ADR provider. It provides consumers with independent redress of complaints relating to consumers rights within the...
The UK’s home-building landscape can be complex and confusing for consumers and businesses, with several approval and redress schemes operating in the sector. Nevertheless, the industry sits on a foundation of robust and independent consumer prote...
Founded in 1881, the Chartered Trading Standards Institute (CTSI) is one of the world’s longest-established organisations dedicated to the fields of Trading Standards and Consumer Protection.
Trading standards experts have today published new guidance aimed at improving customer service in the home improvements sector and others that supply and fit goods in people's homes.
ADR is provided for various sectors. This service is free for consumers.
CTSI has welcomed the findings from the Consumer Detriment Survey published by the Department of Business and Trade on the behalf of the Consumer Protection Partnership and has urged that the Government must translate the findings into an action p...
RELEVANT LEGISLATION: Digital Markets, Competition and Consumers Act 2024 (opens in a separate tab/window).
Party manifestos promise investment into a sector mired in confusion and rife with rogue traders.
The Chartered Trading Standard Institute group of companies (CTSI) are notified and registered with The Information Commissioner’s Office (ICO) under data protection legislation as a Data Controller.
ALERT : This webinar is intended for UK Businesses only - and offered FREE of charge (places are limited).
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