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Consumer Helpline 0808 223 1133
CTSI is the national voice of the trading standards profession. We work at a national level for the benefit of a sustainable trading standards service, informed businesses and empowered consumers.
Please note that CTSI does not handle or record consumer complaints.
If you are looking for help or advice on goods or services you have purchased then please follow the below advice:
If you are in England and Wales then please contact the Consumer Helpline on 0808 223 1133; if you're based in Scotland call 0808 164 600 or Northern Ireland call 0300 123 6262.
Contact details for CTSI only related matters:
For the policy team:
policy@tsi.org.uk
or 01268 582259.
For media enquiries:
pressoffice@tsi.org.uk
or 01268 582240.
Press office emails are monitored out of hours.
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