ARCO Commits to Highest Standards of Consumer Protection for the Integrated Retirement Community Sector

Posted 06/06/25

The Approved Code Scheme (ACS) is pleased to announce Associated Retirement Community Operators (ARCO) as the next Code Sponsor, after successfully passing the necessary stages and completing rigorous checks.

Founded in 2012, ARCO is the national body representing the Integrated Retirement Community (IRC) sector in the UK. ARCO’s members include private, charitable and not-for-profit IRC operators. It strives to promote confidence in the sector through high-quality service to residents, to raise awareness of the IRC model, and to increase the volume and quality of expertise within the sector.

The ACS Board has granted ACS Stage 2 approval for the Associated Retirement Community Operators’ Consumer Code, following its application. The ARCO Consumer Code builds upon UK consumer law to set specific, high standards for the Integrated Retirement Community sector and to protect customers and residents from misleading advertising, high-pressure sales, and other “sharp” practices. It is informed by regular compliance reviews of ARCO members and by external developments in law and guidance. Consumers engaging with ARCO also have access to an independent Alternative Dispute Resolution Service, provided by The Property Ombudsman.  

Every ARCO Member is now entitled to display the Approved Code Logo in their premises, in their publicity materials, and on their website. This acts as both a meaningful badge of honour and a clear signal to customers that they are a trustworthy and dependable business that is genuinely committed to protecting enhanced consumer rights.

Lesley Crompton, Head of Resolution Services at CTSI, said: “ARCO has signalled their intent to ensure consumers have confidence that their best interests are being protected by becoming an Approved Code Sponsor. We are delighted that ARCO has taken that step and we welcome them to the Approved Code Sponsor Scheme.”

Sally Ireland, Director of Legal and Compliance at ARCO, said: “This approval signifies that the ARCO Consumer Code provides the highest standards of consumer protection. The approval will help to ensure peace of mind for those wanting to move into an ARCO Member scheme, knowing that high regulatory standards and consumer protections are in place.”

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