Login IconLogin / Register/ Consumer Helpline delivered by Citizens Advice 0808 223 1133

News Room

Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.

MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582240 or 07811244602, or email us: [email protected]

Trading Standards ensures Derby is fake rice free

Posted: 09/01/2017

Derby City Council Trading Standards have been working with the Food Standards Agency (FSA) on sampling projects this year to help tackle problems with food that could be damaging to consumers.

Experts call for push payments to be disabled on vulnerable people’s accounts

Posted: 16/12/2016

VULNERABLE customers should be able to ‘self-declare’ their status and disable what are termed ‘faster payments’ to prevent them being scammed, experts have warned. 

CTSI responds to NAO report

Posted: 16/12/2016

Leon Livermore, chief executive of CTSI, has responded to the NAO review.

New guide to help businesses understand their obligations

Posted: 16/12/2016

Businesses that sell goods and services online and in people’s homes are being reminded that they can have more responsibilities than those who sell over the counter and on the high street.

RAC launches first used car code to be fully accredited by the Chartered Trading Standards Institute

Posted: 14/12/2016

In a bid to boost consumers’ confidence when buying a second hand vehicle, the RAC has announced the launch of what was the UK’s first used car code accredited by the Chartered Trading Standards Institute.

More consumers are complaining about hotels and villas

Posted: 13/12/2016

Complaints by UK consumers about accommodation services whilst abroad in Europe are rising and now account for the third largest number of ‘assistance cases’ handled by the UK European Consumer Centre.

Consumers flock to the UK European Consumer Centre for help

Posted: 07/12/2016

More and more consumers are turning to consumer advice organisation UK European Consumer Centre for help when they have a dispute with a trader based in a European country outside the UK.

New guidance for retailers follows super-complaint

Posted: 07/12/2016

New guidance aimed at stopping misleading and confusing pricing tactics used by some retailers has been published today, to help consumers get a fair deal.

Poundworld guilty of selling faulty phone charger kits

Posted: 06/12/2016

Giant discount retailer Poundworld has been prosecuted by Carmarthenshire County Council and ordered to pay more than £190,000 in fines and costs after selling thousands of faulty phone charger kits with forged safety test certificates to consumers in the UK.


Disabilities: know your rights when travelling by plane

Posted: 03/12/2016

December 3 is the International Day of Persons with Disabilities. Consumer advice organisation the UK European Consumer Centre (as part of the European Consumer Centres Network - ECC-Net) is drawing attention to the rights and problems of air passengers with disabilities or reduced mobility.

Warning over fake chargers and second-hand electrics

Posted: 02/12/2016

People are being urged to think twice when they buy second-hand electrical goods or cheap and often counterfeit chargers after investigators found that many of them are unsafe.

Get 'switched on' to your rights, urges consumer advice body UK ECC in National Consumer Week

Posted: 30/11/2016

Consumer advice organisation the UK European Consumer Centre is advising UK consumers to be 'switched on' to their rights when shopping for electrical goods online within Europe.

© 2024 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: