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Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.
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CTSI Statement on the Mandatory Authorised Push Payment (APP) Reimbursement Scheme
Posted: 04/10/2024
A new statutory framework for the reimbursement of authorised push payment (APP) fraud victims, which will be overseen by the Payment Systems Regulator, is set to come into force on Monday, 7 October 2024.
CTSI statement: response to Which? findings released today that spotlights the listing of unsafe goods on online marketplaces
Posted: 19/09/2024
A statement from the Chartered Trading Standards Institute regarding the Which? findings released today that spotlights the listing of unsafe products on online marketplaces.
CTSI statement: Approved Codes are vital to ensuring consumer protection in home-building sector
Posted: 18/09/2024
The UK’s home-building landscape can be complex and confusing for consumers and businesses, with several approval and redress schemes operating in the sector. Nevertheless, the industry sits on a foundation of robust and independent consumer protection, says the Chartered Trading Standards Institute (CTSI). This is important as the new Government looks to increase home-building targets in response to consumer needs.
CTSI Statement: Oasis concert tickets and concerns over possible misleading pricing practices
Posted: 02/09/2024
A statement from the Chartered Trading Standards Institute regarding the online sale of Oasis concert tickets.
Hannah Jacobs’ death shows there is no room for complacency on allergens
Posted: 23/08/2024
Businesses must take the time to understand needs of customers with allergies, says Trading Standards body.
Loyalty pricing schemes must not be misleading, says Trading Standards
Posted: 22/08/2024
Pricing promotions and ‘loyalty offers’ must not mislead shoppers, say consumer protection experts.
CTSI and LTS respond to US product safety ruling
Posted: 01/08/2024
American product safety ruling reignites Trading Standards warning to UK consumers about the safety of products sold online.
Trading Standards issue stark warning to consumers about product safety
Posted: 26/07/2024
Trading Standards Officers in London are now so concerned about the safety of products like toys and electrical items being sold by online platforms that they are issuing a stark warning – don’t take the risk, think extremely carefully before buying from platforms.
Trading Standards body calls for windfall tax on online marketplaces
Posted: 28/06/2024
National Inquiry highlights the need for the next government to boost consumer protection funding, reform online selling laws and tighten the UK’s supply chains.
‘Absolute chaos’ in food security presents high risk to consumers
Posted: 26/06/2024
The next government must prioritise food safety, says expert who investigated horse meat scandal.
CTSI is proud to be first signatory to sign up to new National Trading Standards Fraud and Scams Victim Charter
Posted: 20/06/2024
The Chartered Trading Standards Institute (CTSI) is proud to be the first signatory of the new National Trading Standards (NTS) Scams Team’s ‘Fraud and Scams Victim Charter’. This is another milestone in the work of both CTSI and NTS to support and inform consumers with regards to the scams and frauds they may experience.
Help us stand up to criminals, CTSI urges next government
Posted: 19/06/2024
Criminals are benefiting while the lives and livelihoods of the public are being put at risk, says Trading Standards.
