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Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.
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Prompt action from building society and trading standards staff save elderly Leamington Spa resident over £25,000
Posted: 23/01/2019
Two Bournemouth traders, who between them attempted to charge an elderly Leamington Spa resident over £25,000 for unnecessary foam loft insulation, installation of a battery for solar panels and other home maintenance work, without giving her an adequate explanation or justification for the work, have been successfully prosecuted by Warwickshire County Council Trading Standards.
National Trading Standards Regional Investigations Team seize thousands of counterfeit and unsafe goods
Posted: 22/01/2019
A joint operation between the National Trading Standards Regional Investigations Team Central England, Birmingham Trading Standards, West Midlands Police and partners including the Anti-Counterfeiting Group (ACG), the National Markets Group (NMG) and brand representatives, has resulted in the seizure of £2.5 million worth of counterfeit and unsafe products including clothing, jewellery and cosmetics.
Witney shop first in Oxfordshire to be stripped of alcohol licence
Posted: 15/01/2019
A Witney shop is the first in Oxfordshire to be stripped of its alcohol licence.
Consumer Code for Home Builders secures approval from the Chartered Trading Standards Institute
Posted: 11/12/2018
The Consumer Code for Home Builders, which sets customer service standards for the marketing, purchase and sale of new homes, has been approved by the Chartered Trading Standards Institute (CTSI), after completing the CTSI Consumer Codes Approval Scheme (CCAS) process.
Award winning illegal tobacco team
Posted: 04/12/2018
The West Yorkshire Trading Standards Illegal Tobacco team has been recognised regionally for its efforts in combatting the supply of cheap and illicit tobacco in the County.
New Rail Ombudsman launched today
Posted: 26/11/2018
From today, rail travellers have a new body to take up their complaints about train travel.
Citizens Advice warns buyers need to beware as thousands of people report being ripped off on online marketplaces
Posted: 23/11/2018
More than 13,000 problems with purchases on online marketplaces were reported to the Citizens Advice consumer service last year, new analysis reveals.
ACG warn consumers about buying fakes this Black Friday-Cyber Monday
Posted: 20/11/2018
Everyone loves a bargain and Black Friday and Cyber Monday mean UK shoppers are on the look-out for some prize deals before Christmas.
Stay safe when shopping online
Posted: 15/11/2018
It is of vital importance to check for outstanding recalls and immediately register products when buying online, according to consumer advice from the Organisation for Economic Cooperation and Development (OECD).
Police and trading standards join forces to tackle rogues
Posted: 09/11/2018
A national day of joint enforcement action, Operation Rogue Trader, saw trading standards work alongside police to target rogue traders and aggressive doorstep sellers last month.
Institute remembers its fallen heroes
Posted: 09/11/2018
Members of the Chartered Trading Standards Institute (CTSI) gathered last Friday to pay their respects to weights and measures colleagues who gave their lives during the First and Second World Wars.
Transport tops the list of complaints for UK consumers
Posted: 08/11/2018
UK consumers are turning in their droves to consumer advice organisation UK European Consumer Centre (UK ECC) for help in sorting out disputes with traders based in a European country outside the UK.
