Login IconLogin / Register/ Consumer Helpline delivered by Citizens Advice 0808 223 1133

News Room

Welcome to CTSI's News Room. Here, you can browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.

Media Enquiries:  If you are a journalist, or representative of a media organisation, CTSI can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please contact our press office on 01268 582240/07811244602 or pressoffice@tsi.org.uk who would be happy to assist.

London Trading Standards Announce First City-Wide Campaign

Posted: 07/09/17

London Trading Standards (LTS) is launching its first city-wide awareness campaign, aimed at showcasing efforts to ensure consumers and reputable businesses are protected across the capital.

Over half of drivers don’t know where to turn when buying and servicing their first car

Posted: 05/09/17

A study by The Motor Ombudsman, the automotive dispute resolution provider, has found that over half (54%) of respondents had very limited or no knowledge at all when choosing which garage to buy their first car from.

CTSI Director Reiterates Need for Reform

Posted: 04/09/17

Chartered Trading Standards Institute (CTSI) Director of Policy, Adam Scorer, spoke to BBC Radio 5 on Monday, reiterating the Institute's call for change. This follows a coroner's report that a faulty Whirlpool tumble dryer was the likely cause of two deaths in a flat fire in North Wales.

Pokemon – "No" says Enfield Council

Posted: 10/08/17

It was a case of you haven’t “Gotta get ‘em all” after Enfield Council prosecuted a company for selling dangerously flammable Pokemon cushions which were suspected of being fake.

Press release: EU Car hire complaints and enquiries rise almost 30% in a year

Posted: 04/08/17


Complaints and enquiries about car hire in the EU rose by almost 30% over a year compared to the same period the previous year, the UK European Consumer Centre (UK ECC) states.

From July 2016 to June 2017there were 629complaints and enquiries compared to 486the year before (July 2015 to June 2016) - that's an increase of 29.4%. The previous year (July 2014 to June 2015), there were a similar number of complaints and enquiries - 498.


© 2023 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: