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News Room

Welcome to CTSI's News Room. Here, you can browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.

Media Enquiries:  If you are a journalist, or representative of a media organisation, CTSI can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please contact our press office on 01268 582240/07811244602 or pressoffice@tsi.org.uk who would be happy to assist.

Man convicted after selling illegal puppy to Plymouth family

Posted: 20/04/17

A man currently living in Wales who sold an underage French Bull Dog puppy has been convicted of two offences under the Consumer Protection from Unfair Trading Regulations 2008 for placing an advert on Gumtree containing false information and failing to make it clear that he was acting as a trader.

Battery storage added to the Renewable Energy Consumer Code, to promote consumer protection

Posted: 12/04/17

Renewable Energy Consumer Code (RECC) has today announced that its long-established Consumer Code extends to battery storage systems and other ‘related’ products typically sold alongside solar panels. RECC has registered increased interest in these products from its members, and also, regrettably, a rise in complaints citing mis-selling.

Warning after safety tests lead to over 32,000 telescopic ladders being withdrawn from sale

Posted: 07/04/17

DIY enthusiasts, tradesmen and gardeners are being warned to check telescopic ladders thoroughly and use them with care after investigations led to over 32,000 dangerous sets being withdrawn from sale.

London Trading Standards announces Lynn Faulds Wood as new ambassador

Posted: 05/04/17

London Trading Standards are delighted to announce that former BBC Watchdog presenter and consumer campaigner Lynn Faulds Wood has agreed  to act as an ambassador for London Trading Standards.

Wirral builder jailed for defrauding vulnerable local residents

Posted: 05/04/17

A Wirral builder has been jailed for 12 months at Liverpool Crown Court after admitting defrauding vulnerable local residents by taking money from them and then not carrying out or completing any of the work promised.

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