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News Room

Welcome to CTSI's News Room. Here, you can browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.

Media Enquiries:  If you are a journalist, or representative of a media organisation, CTSI can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please contact our press office on 01268 582240/07811244602 or pressoffice@tsi.org.uk who would be happy to assist.


Hero Awards: Scam victim-turned-Mail Marshall receives national hero award

Posted: 20/06/18

Leeds-based, Sigrid Hambly, 79, a scam mail target for eight years, receives the Chartered Trading Standards Institute (CTSI) Hero Award, after becoming a National Trading Standards (NTS) Mail Marshall this year.

Hero Awards: Northern Ireland banker recognised as a hero for saving consumers £1.2m

Posted: 20/06/18

Customer Protection Manager, Simon Skinner, 45, of Northern Ireland-based RBS/Ulster Bank has been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI), having saved consumers an incredible £1.2m in safeguarding them from potential scams.

Hero Awards: Consumer champion Martin Lewis receives national hero award

Posted: 20/06/18

Martin Lewis, who has become one of the nations’ most trusted and prolific consumer champions after setting up the MoneySavingExpert.com website for just £100, has been awarded the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI).

Hero Awards: National Trading Standards’ consumer protection work hailed as heroic

Posted: 20/06/18

National Trading Standards (NTS), one of the leading investigators into trading standards offences, have been presented with the prestigious Hero Award from the Chartered Trading Standards Institute (CTSI).

One-way ticket to prison for crooked travel agent who stole almost £70k from unsuspecting holidaymakers

Posted: 20/06/18

Massive fraudulent operation sees rogue travel agent guilty of 6 counts including fraud. He conned dozens of families with his plane ticket scam and demanded bank transfers to cover his tracks.


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