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News Room


Welcome to CTSI's News Room. Browse through our latest Consumer Protection and Trading Standards news reports (below), or take a look through our archive of news articles from previous years.


MEDIA ENQUIRIES :  We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582 240 or 07496 254 934, or email us: [email protected]



HMRC warns on tax refund scams

Posted: 09/05/2018

HMRC is calling on people to stay vigilant in the fight against fraudsters, who are using email and text messages to scam them out of their savings.

Timeshare fraudster jailed

Posted: 04/05/2018

Francis ‘Frank’ Madden was this week sentenced to a total of 40 months for his leading role in a number of timeshare related fraudulent businesses. 

Digital ID Card makes it safer for young people to prove their identity, online and in person

Posted: 03/05/2018

UK proof of age/ID card issuer CitizenCard has teamed up with digital identity app Yoti to offer a new £9 digital ID solution. Anyone in the UK can apply for a Yoti CitizenCard which can then be used as an affordable and safer way of proving their identity, both online and in person.

CTSI urges victims of scams who used Western Union to claim a refund

Posted: 02/05/2018

British consumers who lost money to scams which used Western Union wire transfers can file to claim their money back until 31 May 2018, the Chartered Trading Standards Institute (CTSI) has learned.

Hackney cosmetics retailer fined £60k for selling dangerous skin lightening products

Posted: 26/04/2018

A Hackney hair and cosmetics store has been hit with a record fine after illegally selling dangerous skin lightening products.

Faulty second-hand electrical goods could cost lives, warns CTSI

Posted: 10/04/2018

Second-hand electrical retailers who sell faulty goods are putting lives at risk, warns the Chartered Trading Standards Institute.

UK ECC welcomes action against car hire companies in Europe

Posted: 29/03/2018

Consumer advice organisation UK European Consumer Centre (UK ECC) welcomes the news from the UK’s Competition & Markets Authority (CMA) that it is launching its first direct action again car hire companies across Europe.

CTSI welcomes CMA car hire enforcement action

Posted: 29/03/2018

The Chartered Trading Standards Institute (CTSI) welcomes the news released today (29 March 2018) by the Competition and Markets Authority (CMA) that enforcement action will be taken against car-rental websites for pricing practices that breach consumer law.

Underage sales put consumers and businesses at risk, warns CTSI

Posted: 27/03/2018

Underage sales continue to pose an issue for trading standards services as children as young as 13 are still able to buy knives in London shops, according to London Trading Standards.

Over £1 million saved from scams and fraudsters by West Yorkshire Trading Standards

Posted: 20/03/2018

Officers from West Yorkshire Trading Standards have prevented over £1 million being lost to scams and fraudsters targeting elderly and vulnerable consumers. 

Vulnerable elderly consumers to receive compensation following investigation under the proceed of crime act

Posted: 14/03/2018

Two rogue traders described by a judge as ‘an insult to cowboy builders’, recently jailed for over 4 years each, having been convicted of consumer protection offences, have now been ordered to pay back a total of £71,992.04 of their ill-gotten gains following a confiscation hearing under the Proceeds of Crime Act. The confiscated sums will be used to compensate the victims in this case.

Counterfeiter and supplier of unsafe makeup prosecuted by trading standards

Posted: 13/03/2018

Traders and individuals who decide to supply counterfeit  and unsafe goods over the internet or through local supply chains could face legal action with substantial penalties, as well as losing all the money they have made from their criminal activities, Powys County Council has warned.


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