Login / Register/ Consumer Helpline 0808 223 1133

News room

CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.


Black Friday: UK-based online retailers safer option with EU Exit looming

Posted: 26/11/20

With COVID-19 restrictions closing much of the high street, this year's Black Friday and Cyber Monday, on Friday 27 and Monday 30 December respectively are likely to see another surge in online sales.

Royal Mail delivery scam hits inboxes as Christmas approaches

Posted: 24/11/20

The Chartered Trading Standards Institute (CTSI) has seen evidence of an email scam centred around Royal Mail deliveries.

Test and Trace Scam seen in England and Wales now also targets Scotland

Posted: 18/11/20

CTSI was sent evidence a couple of days ago of a Scottish version of the scam which mimics the Scottish Government's Test and Protect system. Individuals received Whatsapp messages from unknown numbers asking them to message back. If the recipient messages back, the person then asks for personal details which could be used for identity theft.

Consumers urged to think before they buy online

Posted: 17/11/20

The COVID-19 coronavirus lockdowns have led to a rise in consumer spending online. 87% of UK consumers are estimated to have purchased a product online, and the public spends around £2bn a week on online purchases. 

Half of British consumers have had a parcel delivery issue since first March lockdown

Posted: 16/11/20

Almost half of British adults (47%) have had issues with parcel delivery since the country first went into lockdown in March, new research by Citizens Advice reveals. 


Follow us on twitter @ctsi_uk

© 2020 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879


Website by: