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CTSI can provide expert opinion on national trading standards policy and legislation. However, if you are looking for details of a specific case it is most likely a matter for the local authority trading standards team.


Business in Focus – all you need to know about ADR

Posted: 01/05/19

From disagreements between landlords and tenants to missing or damaged items, resolving disputes between business and customers can be a costly and time-consuming process, with court cases adding undue stress to an already unpleasant situation.

CTSI Symposium speakers announced

Posted: 24/04/19

A Government minister, a leading economist author, and a Labour Peer to join CTSI Symposium in Brighton on 10-12 June 2019.

CMA calls on holiday industry to give customers clearer Ts & Cs

Posted: 17/04/19

The Competition and Markets Authority (CMA) has launched a new campaign to help holiday and travel businesses improve the clarity of their terms and conditions.

UK ECC offer advice to customers of Wow Air following shutdown

Posted: 28/03/19

UK holidaymakers affected by the collapse of Wow Air should contact the UK European Consumer Centre (UK ECC) for help and advice, following the announcement that the airline will cease operations immediately

Motor Ombudsman poll reveals that car owners are not up to speed on terms of extended warranties

Posted: 26/03/19

The number of new cars sold in the UK reached close to 2.7 million in 2016, an all-time high, and more than 500,000 of these vehicles were registered in March of that year alone.


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