News room

Pokemon – "No" says Enfield Council

Posted: 10/08/17

It was a case of you haven’t “Gotta get ‘em all” after Enfield Council prosecuted a company for selling dangerously flammable Pokemon cushions which were suspected of being fake.

Press release: EU Car hire complaints and enquiries rise almost 30% in a year

Posted: 04/08/17

Complaints and enquiries about car hire in the EU rose by almost 30% over a year compared to the same period the previous year, the UK European Consumer Centre (UK ECC) states.

From July 2016 to June 2017there were 629complaints and enquiries compared to 486the year before (July 2015 to June 2016) - that's an increase of 29.4%. The previous year (July 2014 to June 2015), there were a similar number of complaints and enquiries - 498.

Only 52% of UK retailers 'confident' to sell online according to European Commission

Posted: 04/08/17

Only 52% of UK retailers 'confident' to sell online according to European Commission report

UK consumers may be amongst the savviest e-shoppers, but apparently it is a different picture for retailers.

According to the European Commission's 2017 Consumer Condition Scoreboard, many retailers are reluctant to expand their online activities because of concerns over fraud or because they fear they will not get paid when selling cross-border to consumers in other EU countries.

The report shows that different tax rules also make retailers reluctant to venture in cross-border sales. Only about 52% of UK retailers (EU: 58%) felt "confident" to sell online, compared to 80.3% of Greek businesses. 

CTSI urges government to use the summer to prepare a radical overhaul of the UK product safety regime

Posted: 19/07/17

CTSI Director of Policy, Adam Scorer responds to the 'Working Group on Product Recalls and Safety' report.

CTSI statement on the ban of extra charges added to payments

Posted: 19/07/17

CTSI response to the Treasury's announcement to ban extra charges added to payments for goods and services by credit and debit card.